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Omer Ben Baruch

@omerbenbaruch

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I resolve ERP and CRM issues, train users, and improve software workflows.

Israel

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What I'm looking for

I'm looking to support and improve ERP or CRM systems, solve technical issues, train users, and collaborate with technical and business teams to deliver effective software solutions.

I'm currently supporting ERP customers at Almog Software Solutions, resolving tickets through log analysis, procedural review, and test-environment recreation.

I work with developers, QA teams, vendors, and project managers to deliver fixes, support version upgrades, and coordinate releases.

At Getter Group, I provided end-to-end support for ERP, MS Dynamics CRM, QlikView, Officecore, Windows, and MS Office. I also implemented software projects, gathered customization requirements, trained users, and connected technical teams with business users.

My earlier work spans IT infrastructure, network and application support, production-system implementation, e-commerce platforms, and system administration across Thailand and the Embassy of Israel in Bangkok.

Experience

Work history, roles, and key accomplishments

Current

ERP Support, Training & Solution Delivery

Current

Almog Software Solutions

Jan 2024 - Present (2 years 8 months)

Manage customer support for all ERP-related tickets and inquiries. Diagnose and resolve system issues through log analysis, procedural review, and test environment recreation.

ERP Customer Support Troubleshooting Log Analysis Test environments Collaboration Upgrades Release Coordination Documentation

IT Support & Training Specialist

Getter Group

Jan 2021 - Dec 2024 (3 years 11 months)

Provided end-to-end technical support for internal users, including ERP, MS Dynamics CRM, QlikView, Officecore, Windows, and MS Office. Managed and implemented software-related projects focusing on ERP and CRM systems, including customization, required specifications, and user training.

ERP Microsoft Dynamics CRM Qlikview Office Windows Microsoft Office Technical Support Project Management User Training Customization

IT Support

Digital Turnkey Systems

Jan 2016 - Dec 2020 (4 years 11 months)

Oversaw IT infrastructure for multiple clients, including network management and application support. Delivered technical support and assisted in IT project planning and deployment.

IT Infrastructure Network Management Application Support Technical Support Project Planning Deployment Website Management Ecommerce

IT & Systems Implementation Specialist

UJ Jewellery Production

Jan 2008 - Dec 2016 (8 years 11 months)

Implemented and managed production systems including Fantasy (diamond production), Tamuz (jewellery), and Priority ERP. Provided daily IT support and contributed to system administration tasks.

Fantasy Tamuz Priority ERP System Implementation System Administration IT Support

IT Support

Embassy of Israel

Jan 2003 - Dec 2008 (5 years 11 months)

Provided technical support for embassy personnel. Assisted with network infrastructure setup, maintenance, and troubleshooting. Supported system administration and security operations.

Technical Support Network Infrastructure Troubleshooting System Administration Security Operations