At Syneos Health, I led an international patient recruitment team of up to 15 employees across seven-plus countries, supporting approximately 40 clinical study recruitment campaigns. I managed hiring, onboarding, coaching, quality, productivity, escalations, and workflow improvements using Five9 and Amazon Connect.
I'm currently managing day-to-day operations for Chévere MX’s multi-brand delivery business, improving workflows, customer experience, platform performance, and revenue through KPI tracking. My background also includes high-volume patient qualification at StudyKIK and operations leadership in education and customer service.
