Looking for a job

Omar Magdy

@omarmagdy

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Customer service specialist at ZumraGroup handling customer orders, inquiries, and issue resolution.

Egypt

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What I'm looking for

I’m eager to build a career in customer service by providing professional support and ensuring customer satisfaction.

At ZumraGroup, I handle customer inquiries and orders through phone calls, social media platforms, and online channels. I assist with product information, order tracking, and issue resolution.

I process orders, follow up with customers, and coordinate with operations and delivery teams to support smooth order fulfillment.

At StRegisNewCapital, I worked in guest arrival operations and front-office services. I handled check-in processes and guest inquiries as part of the hotel experience.

I’m building my career in customer service by providing professional support and helping ensure customer satisfaction. I’m also studying for a Bachelor of Psychology at Faculty of Arts (AinShamsUniversity).

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Zumra Group

Jan 2026 - Present (9 months)

Handled customer inquiries and orders through phone, social media, and online channels. Assisted with product information, order tracking, and issue resolution while maintaining high customer satisfaction.

Customer Relationship Management Professional Email And Chat Customer Service Excellence Microsoft Office Attention To Detail Complaint Handling

Guest Arrival Expert

St Regis New Capital

Apr 2024 - Sep 2024 (5 months)

Provided personalized guest service, handled check-in processes efficiently, and resolved inquiries with professionalism in a luxury hotel environment.