omar dawood
@omardawood
Call Center Agent at Quantanite who supported customers in English using Gladly and Shopify to research accounts and resolve issues.
EgyptWhat I'm looking for
At Quantanite, I handled customer calls in English and researched issues to work toward one-call resolution.
I used Gladly and Shopify to review customer accounts and orders, document interactions, and manage requests. When complaints came in, I followed up clearly and escalated complex cases when needed.
I’m Gladly-certified and am seeking a remote Call Center Representative role where I can provide accurate, ownership-driven support and grow through cross-training across customer campaigns.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Quantanite
Feb 2026 - Jul 2026 (5 months)
Handled customer calls in English, using Gladly and Shopify to research accounts and orders, and worked toward one-call resolution. Managed complaints with empathy and escalated complex cases when needed.
Education
Degrees, certifications, and relevant coursework
Helwan National University
Bachelor of Science, Intelligent Systems Engineering
Pursuing a B.Sc. in Intelligent Systems Engineering with expected graduation in 2027.
Gladly
Gladly Certification, Customer Support
Certified in Gladly for customer conversations and support requests.
Huawei ICT Academy
HCIA-AI V4.0, Artificial Intelligence
Completed HCIA-AI V4.0 certification from Huawei ICT Academy.
ITI
ITI Database Course, Database
Completed a database course at ITI.
DEPI
Microsoft Data Engineer Track, Data Engineering
Completed the Microsoft Data Engineer Track at DEPI.
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
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