Across Teleperformance, Concentrix, Foundever, and Sutherland, I handle at least 50 inbound customer calls per day and use Salesforce CRM to track cases. I de-escalate difficult interactions and support a handover of US-based account operations to the Egypt team.
At Cloudlet Tech, I handled customer calls and inquiries. At Streamline Systems, I supported internal IT and helpdesk needs and maintained customer data using Salesforce and other CRM systems.
I’ve trained and coached agents in customer handling through self-coaching sessions. My background in English and French language and translation supports my bilingual customer support work.
