Ruther Nelson
@ruthernelson
Customer Support Representative in luxury e-commerce, resolving 50+ daily inquiries and maintaining a 95% CSAT score.
NigeriaWhat I'm looking for
As a freelance Customer Support Representative, I handle 50+ customer inquiries daily through email and chat, resolving order issues, shipping delays, and product questions.
I process returns, refunds, and exchanges on Shopify, maintaining a 95% CSAT score and an under-two-hour first response time.
I’ve also created help articles and canned responses to improve support efficiency.
Previously, as a Customer Service Associate at Retail Support, I supported luxury fashion clients, managed complaint tickets, and escalated complex issues.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Freelance / Remote
Jan 2023 - Present (3 years 8 months)
Handled 50+ customer inquiries daily via email and chat, resolving order issues, shipping delays, and product questions. Processed returns, refunds, and exchanges on Shopify, maintaining a 95% CSAT score and under 2-hour first response time.
Customer Service Associate
Retail Support
Jun 2022 - Dec 2022 (6 months)
Provided support for luxury fashion clients, ensuring a premium experience. Managed complaint tickets and escalated complex issues.
Education
Degrees, certifications, and relevant coursework
Ruther hasn't added their education
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Availability
Location
NigeriaAuthorized to work in
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Job categories
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