Problem solving IT Support Officer in Windows, Microsoft Office365, Azure Cloud infrastructure, Outlook and OneDrive. Looking for a salary range between $25 - $40/hr
Open to opportunities
Oluwatosin Babalola
@oluwatosinbabalola
I resolve Azure infrastructure and Microsoft 365 support issues while improving IT service delivery.
NigeriaWhat I'm looking for
I'm currently providing Level 2 support for Azure infrastructure at Teknowledge, resolving VM, storage, and performance issues while managing scaling, backup, and disaster recovery operations.
At Teknowledge, I've progressed from Technical Support Engineer to Technical Lead Engineer, leading engineers through complex troubleshooting, service-delivery targets, solution reviews, and operational improvements. I support Windows, macOS, Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, and OneDrive environments.
Earlier, I worked as a Field Engineer at Kontz Engineering and as a Computer Technician for Nicom Hub and INEC, maintaining workstations and peripherals, installing systems, overseeing repairs, and helping users resolve technical faults.
I bring more than five years of hands-on IT support experience, a Computer Science HND, and Microsoft Azure Fundamentals certification. I focus on clear communication, timely incident resolution, practical documentation, and reliable customer service.
Experience
Work history, roles, and key accomplishments
TE
Current
Cloud Infrastructure Level 2 Support Engineer
Teknowledge
Nov 2025 - Present (9 months)
Provide L2 support for Azure infrastructure, resolving issues related to VMs, storage, and performance. Deploy and manage cloud resources, ensuring high availability and reliability.
TE
Technical Lead Engineer
Teknowledge
Sep 2024 - Nov 2025 (1 year 2 months)
Led a team of engineers to meet service delivery targets and resolve complex issues. Guided troubleshooting efforts and ensured adherence to best practices.
TE
Technical Support Engineer
Teknowledge
Aug 2022 - Sep 2024 (2 years 1 month)
Delivered technical support for Windows OS and Microsoft Office 365. Resolved hardware, software, and application-related issues.
KL
Field Engineer
Kontz Engineering LTD
Jan 2022 - Aug 2022 (7 months)
Communicated with clients to determine needs and explain complex issues. Managed field activities and implemented engineering designs.
NH
Computer Technician
Nicom Hub
Dec 2020 - Jan 2022 (1 year 1 month)
Diagnosed problems and repaired computer systems. Installed new products and tested them to ensure proper functionality.
IN
Computer Technician
INEC
Nov 2019 - Nov 2020 (1 year)
Maintained IT systems, workstations, and peripherals. Resolved technical faults and supported staff productivity.
Education
Degrees, certifications, and relevant coursework
OT
Osun State College of Technology
Higher National Diploma, Computer Science
Completed Higher National Diploma in Computer Science.
PC
Princes and Princesses Royal College
Senior School Leaving Certificate, General Studies
Obtained Senior School Leaving Certificate.
OT
Osun State College of Technology
Ordinary National Diploma, Computer Science
2013 -
Completed Ordinary National Diploma in Computer Science.
HS
Hopeville Nursery and Primary School
First School Leaving Certificate, General Studies
Obtained First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
56k-98k USD
Skills
IT Service DeskDesktop SupportIncident ManagementTicket ManagementWindows 10Windows 11AzureMicrosoft 365User AdministrationExchange OnlineOutlook For WindowsMicrosoft TeamsTechnical DocumentationCustomer Servicehardware troubleshootingCloud Based Software TroubleshootingRoot Cause AnalysisRemote SupportVirtual MachinesBackupDisaster RecoveryMacOSMicrosoft DynamicsSharePointSystem DeploymentWindowsMicrosoft Office 365Bridges
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