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oluwatosin Akinnusi

@oluwatosinakinnusi

Customer service and administrative support at O’odua Infraco Resources Limited, handling customer inquiries and records.

Canada

Message

What I'm looking for

I’m interested in bringing my customer service and administrative strengths to a Canadian customer service team.

At O’odua Infraco Resources Limited, I responded to customer inquiries by phone, email, and in person, helping clarify requests and move matters toward resolution.

I maintained customer records and correspondence, prepared reports, and handled confidential information. I also supported daily administration, including scheduling meetings and coordinating management travel arrangements when required.

At CuteShop Enterprise, I handled more than 50 customer inquiries on busy days about orders, products, and services. Earlier, at Amergy Microfinance Bank, I supported sales and promotional activities and contributed to a reported 50% increase in sales through referrals.

Experience

Work history, roles, and key accomplishments

Administrative and Customer Service Support

O'odua Infraco Resources Limited

Jan 2021 - Jan 2026 (5 years)

Responded to customer inquiries by phone, email, and in person, providing clear and professional assistance. Maintained customer records, prepared reports, and supported daily administrative operations including scheduling and travel coordination.

Customer Service Phone Communication Email Communication Active Listening Record keeping Data Entry Report Preparation Confidential Information Handling Scheduling Administrative Support Microsoft Office

Administrative Support

Echostone Development Nigeria Limited

Jan 2020 - Jan 2021 (1 year)

Supported daily office operations through correspondence, scheduling, document preparation, and recordkeeping. Communicated with clients and colleagues to clarify requests and follow up on outstanding matters.

Administrative Support Correspondence Scheduling Documentation Preparation Record keeping Client Communication Organization

Customer Service

CuteShop Enterprise

Jan 2014 - Jan 2016 (2 years)

Handled more than 50 customer inquiries on busy days about orders, products, and services. Listened to customer concerns, resolved complaints courteously, and supported order processing and recordkeeping.

Customer Service Complaint Resolution Order Processing Record keeping Communication Skills

Client Relations and Sales Support

Amergy Microfinance Bank

Jan 2009 - Jan 2010 (1 year)

Built and maintained client relationships through direct communication, outreach, and follow-up. Supported sales and promotional activities, contributing to a reported 50% increase in sales through referrals.

Client Relations Sales Support Communication Skills Outreach Follow up Referral Generation