Open to opportunities

Oluwatobi Oluyombo

@oluwatobioluyombo

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Customer Support Specialist with 10+ years improving customer satisfaction across hospitality, retail, and events.

Nigeria

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What I'm looking for

I’m seeking a customer service role where i can contribute immediately to a high performing team—using my complaint resolution, customer retention, and CRM strengths to deliver exceptional service and fast, empathetic support.

I’m a Customer Support Specialist with 10+ years of experience delivering exceptional service across hospitality, retail, and events. I’m skilled in email, chat, and in-person support, complaint resolution, customer retention, and CRM tools—while managing high-volume interactions with professionalism.

Currently at Bellini 1883 (Lagos), I attend to 50+ clients daily, resolve customer inquiries with empathy and efficiency, and help maintain inventory levels to prevent shortages. Previously as Customer Experience Manager (Events & Hospitality) at Quenchos Cocktails, I elevated VIP guest experiences by curating tailored cocktail menus, analyzing customer feedback to improve service quality, and supporting brand growth through upselling premium offerings.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Bellini 1883

May 2024 - Present (2 years 2 months)

Delivered customer support for 50+ clients daily in a high-volume environment, resolving complaints and inquiries with empathy and efficiency to support satisfaction and retention. Managed inventory/restocking coordination, processed orders accurately, and maintained a clean, welcoming, compliant customer space.

Customer Support Complaint Resolution Customer Retention Order Processing Inventory Management Live Chat Email Support Zendesk Team Collaboration Conflict Resolution

Customer Experience Manager

Quenchos Cocktails

Sep 2022 - May 2024 (1 year 8 months)

Provided high-touch VIP and event hospitality service, designing tailored signature cocktail menus and implementing customer feedback to continuously improve service quality. Increased customer retention through personalized relationship management and supported upselling of premium offerings while maintaining health, safety, and service standards.

VIP Service Customer Feedback Analysis Customer Retention Upselling Relationship Management Menu Customization Team Collaboration

Customer Support Representative

Filmhouse Cinema

Mar 2018 - Jun 2022 (4 years 3 months)

Delivered attentive, personalized guest support across ticketing, reservations, and concessions, ensuring an accurate and smooth customer journey. Resolved booking issues and handled guest complaints promptly with empathy, improving guest satisfaction and service quality while supporting lounge operations and compliance.

Booking Support Complaint Resolution Customer Satisfaction Reservations Ticketing Concessions Problem Solving Team Collaboration Customer Journey Management

Customer Service Associate

Shoprite

Apr 2014 - Jul 2017 (3 years 3 months)

Processed cash, card, and digital transactions accurately in a high-volume retail environment while providing prompt customer assistance to improve satisfaction and loyalty. Supported daily store operations including cash reconciliation, restocking, and maintaining organized, customer-friendly displays.

Retail Customer Service Transaction Processing Cash Reconciliation Sales Support Communication Skills Customer Loyalty Multitasking Store Operations