I'm looking for a customer experience or operations role where I can use CRM insights, process improvement, and cross functional collaboration to strengthen client relationships, improve service delivery, and support measurable business growth.

Oluwatobiloba Yusuf
@oluwatobilobayusuf
I improve customer experiences and operations through CRM-driven relationship management.
What I'm looking for
I've managed travel logistics at Dreamport (ASAP Tickets), fulfilling 100+ monthly client requests with a 95% on-time rate. By using CRM analytics and personalized follow-ups, I achieved a 40% lead-to-repeat-customer conversion rate.
At Tiloy Education, I handled 50+ daily inquiries across multiple channels and improved customer satisfaction ratings by 15% through complaint resolution and proactive escalation. I also built CRM documentation and follow-up workflows that supported retention and reduced churn.
At iSON Xperiences, I managed outbound collection campaigns for 700+ monthly accounts, balancing payment recovery with empathetic customer negotiation. I used account segmentation and data analytics to improve collection strategies, resource allocation, retention, and revenue opportunities.
My operations work includes coordinating distribution for 1,000+ beneficiaries at the Governor's Office and reducing inventory discrepancies by 20% through tracking and reconciliation. I also bring creative content development and performance experience from Ara Ogidi Creative Concepts, where I've supported productions, creative direction, and audience engagement.
Experience
Work history, roles, and key accomplishments
Creative Professional (Performance & Content Development)
Ara Ogidi Creative Concepts
Oct 2018 - Present (7 years 11 months)
Delivered 20+ high-impact performances to audiences of up to 500 attendees, enhancing brand visibility and client engagement. Collaborated with cross-functional production teams to execute creative content under strict deadlines.
Independent Travel Manager
Dreamport (ASAP Tickets)
Aug 2024 - Jun 2025 (10 months)
Orchestrated end-to-end travel logistics for 100+ monthly client requests, maintaining a 95% on-time fulfillment rate. Achieved a 40% lead-to-repeat customer conversion rate through personalized follow-up strategies and CRM analytics.
Customer Service Representative
Tiloy Education
Jan 2023 - Jul 2024 (1 year 6 months)
Managed 50+ daily inquiries across multiple channels, providing consultative guidance on programs and enrollment procedures. Drove a 15% improvement in customer satisfaction through systematic complaint resolution and proactive escalation management.
Customer Care Representative
iSON Xperiences
Jun 2022 - Aug 2023 (1 year 2 months)
Executed strategic outbound collection campaigns for 700+ monthly accounts, achieving payment recovery targets while preserving customer relationships. Identified upsell opportunities and maintained audit-ready CRM records.
Operations Assistant
Governor's Office
Dec 2017 - Dec 2018 (1 year)
Coordinated large-scale distribution operations serving 1,000+ beneficiaries, ensuring accurate delivery under stringent timelines. Reduced inventory discrepancies by 20% through systematic tracking and reconciliation procedures.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Master of Arts, Theatre Arts
2021 - 2023
Master of Arts in Theatre Arts from the University of Ibadan, completed in 2023.
University of Ilorin
Bachelor of Arts, Performing Arts
2013 - 2017
Bachelor of Arts in Performing Arts from the University of Ilorin, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Oluwatobiloba?
You can contact Oluwatobiloba and 90k+ other talented remote workers on Himalayas.
Message OluwatobilobaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
