Looking for a job

Oluwatobiloba Yusuf

@oluwatobilobayusuf

Message

I improve customer experiences and operations through CRM-driven relationship management.

Nigeria

Message

What I'm looking for

I'm looking for a customer experience or operations role where I can use CRM insights, process improvement, and cross functional collaboration to strengthen client relationships, improve service delivery, and support measurable business growth.

I've managed travel logistics at Dreamport (ASAP Tickets), fulfilling 100+ monthly client requests with a 95% on-time rate. By using CRM analytics and personalized follow-ups, I achieved a 40% lead-to-repeat-customer conversion rate.

At Tiloy Education, I handled 50+ daily inquiries across multiple channels and improved customer satisfaction ratings by 15% through complaint resolution and proactive escalation. I also built CRM documentation and follow-up workflows that supported retention and reduced churn.

At iSON Xperiences, I managed outbound collection campaigns for 700+ monthly accounts, balancing payment recovery with empathetic customer negotiation. I used account segmentation and data analytics to improve collection strategies, resource allocation, retention, and revenue opportunities.

My operations work includes coordinating distribution for 1,000+ beneficiaries at the Governor's Office and reducing inventory discrepancies by 20% through tracking and reconciliation. I also bring creative content development and performance experience from Ara Ogidi Creative Concepts, where I've supported productions, creative direction, and audience engagement.

Experience

Work history, roles, and key accomplishments

Current

Creative Professional (Performance & Content Development)

Current

Ara Ogidi Creative Concepts

Oct 2018 - Present (7 years 11 months)

Delivered 20+ high-impact performances to audiences of up to 500 attendees, enhancing brand visibility and client engagement. Collaborated with cross-functional production teams to execute creative content under strict deadlines.

Performance Content Development Choreography Creative Direction Teamwork Adaptability

Independent Travel Manager

Dreamport (ASAP Tickets)

Aug 2024 - Jun 2025 (10 months)

Orchestrated end-to-end travel logistics for 100+ monthly client requests, maintaining a 95% on-time fulfillment rate. Achieved a 40% lead-to-repeat customer conversion rate through personalized follow-up strategies and CRM analytics.

CRM Travel Logistics Vendor coordination Customer Relationship Management Upselling Data Analysis Communication Skills

Customer Service Representative

Tiloy Education

Jan 2023 - Jul 2024 (1 year 6 months)

Managed 50+ daily inquiries across multiple channels, providing consultative guidance on programs and enrollment procedures. Drove a 15% improvement in customer satisfaction through systematic complaint resolution and proactive escalation management.

Customer Service CRM Complaint Resolution Escalation Management Cross Functional Collaboration Data Analysis

Customer Care Representative

iSON Xperiences

Jun 2022 - Aug 2023 (1 year 2 months)

Executed strategic outbound collection campaigns for 700+ monthly accounts, achieving payment recovery targets while preserving customer relationships. Identified upsell opportunities and maintained audit-ready CRM records.

Collections Customer Relationship Management CRM Data Analysis Negotiation Upselling

Operations Assistant

Governor's Office

Dec 2017 - Dec 2018 (1 year)

Coordinated large-scale distribution operations serving 1,000+ beneficiaries, ensuring accurate delivery under stringent timelines. Reduced inventory discrepancies by 20% through systematic tracking and reconciliation procedures.

Operations Management Logistics Planning Inventory Management Reporting Stakeholder Collaboration