Oluwaseyi Alayande
@oluwaseyialayande
Technical operations support professional improving BSP performance, merchant onboarding, and data-driven reporting.
NigeriaWhat I'm looking for
I’m a Technical Operations Support Officer with over three years of experience supporting fintech and enterprise operations. I guide BSP teams, monitor merchant visitation, terminal activity, and alternative payment adoption, and turn operational data into regular analytical reports and dashboards for management.
I also run critical administration and financial coordination—managing full-cycle recruitment for 80+ BSPs, maintaining BSP payroll data, benefits enrolment support, and accurate inventory of assets. In parallel, I deliver Level 1 to Level 3 technical support, coordinate merchant training, and ensure timely resolution of BSP, merchant, and bank queries through strong cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Technical Operations Support Officer
Interswitch Group
Jan 2023 - Present (3 years 4 months)
Provide Level 1–3 technical support to merchants, banks, and BSPs, resolving POS and administrative queries to meet service delivery targets. Support BSP recruitment and onboarding for 80+ BSPs, manage BSP payroll data and benefits enquiries, and produce KPI dashboards and monthly performance reports.
Business Support Partner
Interswitch Group
Oct 2022 - Jan 2023 (3 months)
Deliver field technical support to merchants by resolving POS terminal issues and answering inquiries via phone, email, and online chat. Deploy POS terminals, train merchants on terminal usage, and promote alternative payment adoption to grow merchant transaction volume and value.
Customer Service Representative
11 Plc
Jan 2016 - Jan 2017 (1 year)
Performed AR debit/credit note entries and ensured accurate booking of transactions into SAP. Analyzed customer account variances and disputes for reconciliation, updated product prices in SAP, and prepared monthly BSAM and weekly TAR reports.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Accounting
2018 - 2020
Earned a Higher National Diploma in Accounting from Yaba College of Technology (2018–2020).
Federal Polytechnic, Ilaro
Diploma, Accounting
2013 - 2015
Earned a Diploma in Accounting from Federal Polytechnic, Ilaro (2013–2015).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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