Open to opportunities

Oluwaseun Ella Dosunmu

@oluwaseunelladosunmu

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Customer Service Representative with 5+ years’ experience delivering fast, empathetic support remotely.

Nigeria

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What I'm looking for

I’m looking for a remote customer service or virtual assistant role where I can use my communication and problem-solving skills to handle inquiries, resolve issues quickly, and deliver excellent customer experiences with reliable remote support.

I’m a dedicated, customer-focused Customer Service Representative with 5+ years of experience across hospitality, real estate, and front desk operations. I handle high volumes of inquiries, resolve complaints, and deliver excellent customer experiences in fast-paced environments.

In my recent role at Ram Suya, I managed 30+ daily customer orders and inquiries, processing payments with POS systems while maintaining 99% transaction accuracy. I also kept detailed transaction records and end-of-day reconciliation reports to ensure everything stayed accurate and on time.

Earlier, at AOA Real Estate Agency, I greeted 20+ clients daily, managed incoming calls, scheduled appointments, and responded to client inquiries by phone and email. I’m fully available for remote customer service and virtual assistant work, and I’m comfortable using tools like Zoom, Google Meet, Slack, Google Workspace, and Microsoft Office to support customers efficiently.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ram Suya

Jan 2024 - Jan 2025 (1 year)

Handled 30+ daily customer orders, inquiries, and complaints, resolving issues efficiently to support improved customer satisfaction. Processed orders and payments via POS with 99% transaction accuracy and maintained end-of-day reconciliation records.

Customer Support Order Processing POS systems Cash Handling Complaint Resolution Call Handling Data Entry End Of Day Reporting

Front Desk & Customer Support

AOA Real Estate Agency

Jan 2021 - Jan 2023 (2 years)

Greeted and assisted 20+ clients and visitors daily while managing incoming calls, appointment scheduling, and email inquiries. Performed front-desk administration, including filing and accurate data entry, to support smooth daily agency operations.

Front Desk Operations Customer Service Appointment Scheduling Email Support Call Handling Data Entry Time Management

Cashier

Tastia Restaurant

Jan 2019 - Present (7 years 7 months)

Processed customer payments accurately, issued receipts, and handled busy service periods with efficiency. Reconciled cash transactions at end of each shift with zero discrepancies while assisting customers with menu inquiries and special requests.

Cash Handling Customer Service Menu Assistance Shift Reconciliation Complaint Handling