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OLUWASEGUN OJIMI

@oluwasegunojimi

I resolve high-volume customer issues while applying civil engineering, site coordination, and safety management experience.

Nigeria

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What I'm looking for

I'm looking for a role where I can resolve complex customer or operational issues, apply structured problem-solving and coordination skills, and contribute to strong service, safety, and project outcomes.

At OTAKU.HUGO Company Limited, I manage high volumes of customer inquiries across phone, email, and live chat, resolving issues with empathetic communication and strategic problem-solving. I maintain 90%+ customer satisfaction while documenting interactions in CRM systems and collaborating on complex escalations.

I also bring civil engineering and site management experience from RFY Nigeria Limited and construction internships, including cost estimation, quality assurance, risk assessment, safety compliance, workflow management, and project reporting.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative

Current

Otaku.Hugo Company Limited

Aug 2023 - Present (3 years 1 month)

Manage high-volume inbound customer inquiries via phone, email, and live chat, delivering timely resolutions. De-escalate frustrated customers and maintain a 90%+ CSAT score while documenting interactions in CRM.

Customer Service CRM Problem Solving De escalation SLA Management Documentation

Maintenance Officer

Citadel of Miracle

Jun 2015 - Oct 2024 (9 years 4 months)

Maintained power plants and managed power distribution.

Maintenance Power Distribution Power Plant Operations

Site Engineer

RFY Nigeria Limited

Sep 2021 - Mar 2023 (1 year 6 months)

Determined operational cost estimates, inspected facilities, and analyzed operational data. Compiled technical and material estimates, implemented design improvements, and researched environmental impact.

Cost Estimation Data Analysis Quality Assurance Workflow Management Training Problem Solving

Undergraduate Intern

Akinola Olutola Construction Company

Aug 2021 - Jun 2022 (10 months)

Checked site drawings for accuracy and communicated with subcontractors and suppliers. Conducted risk assessments, monitored safety compliance, and prepared reports for management.

Risk Assessment Safety Compliance Project Planning Reporting

Education

Degrees, certifications, and relevant coursework

International College of Safety and Management

Post Graduate Diploma, Safety and Management

Post Graduate Diploma from the International College of Safety and Management, completed in April 2023.

The Polytechnic Ibadan

Professional Higher National Diploma, Civil Engineering

Grade: 3.11/4.0 Upper Credit

Professional Higher National Diploma (Bachelor's Degree equivalent) in Civil Engineering from The Polytechnic Ibadan, completed in July 2021 with Upper Credit.