Rafiu Ganiyu

I am a civil engineering graduate with hands-on experience in construction supervision, structural testing, and site operations, complemented by customer-facing roles in telecommunications. I blend technical engineering skills with strong communication and problem-resolution abilities to deliver results.

In engineering roles, I supervised culvert and drainage construction, tested materials and existing structures, and supported interlocking brick production, gaining practical knowledge of construction processes and project coordination.

As a Customer Service Executive at a telecommunications company, I managed inquiries across phone and live chat, reported outages to technical teams, followed up on unresolved complaints, and promoted products to improve retention and digital product delivery.

I am committed to bridging engineering rigor with customer-focused service, and I bring teamwork, integrity, and effective communication to roles that require both technical judgement and client engagement.