Oluwapelumi Agbebunmi

I’m a results-driven Customer Support and Customer Success professional with 4+ years of experience supporting customers in education and technology-driven organizations. I resolve disputes and issues efficiently using root cause analysis, clear communication, and proactive follow-ups, turning frustrated customers into loyal ones. I also strengthen client relationships through onboarding support and guidance that improves product adoption.

In my recent roles, I managed end-to-end onboarding and support for software clients, improving product adoption and reducing early-stage churn by 25%. I handle high-volume inquiries across calls, emails, and chats, collaborate with cross-functional teams to identify trends, and escalate/troubleshoot issues with Zendesk and the development team to ensure timely bug resolution.