Oluwapelumi Aderemi
@oluwapelumiaderemi
Dedicated Virtual Assistant with expertise in customer service support.
What I'm looking for
I am a dedicated Virtual Assistant and Customer Service Support Agent with a strong academic background in Linguistics. My experience includes providing comprehensive administrative support to executives, managing complex scheduling, email communications, and travel logistics. I excel in conducting targeted online research to support various business and academic projects.
In my current role at Unico Langue Medien, I manage inbound customer inquiries through multiple communication channels, ensuring a high first-contact resolution rate. I maintain detailed customer interaction records in CRM systems and collaborate with cross-functional teams to enhance customer satisfaction. My commitment to strong work ethics and meeting deadlines drives my success in providing exceptional support.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Customer Service Support Agent
Unico Langue Medien
Apr 2023 - Present (2 years 7 months)
Provided comprehensive administrative support to executives, managing scheduling, email communications, and travel logistics. Handled inbound customer inquiries and resolved complaints, maintaining detailed records in CRM systems to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Arts, Linguistics
2020 - 2024
Grade: Second Class Upper
Pursued a Bachelor of Arts in Linguistics with a focus on language structure, usage, and communication. Achieved Departmental Honors with a Second Class Upper classification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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