Oluwamayowa Olayiwola
@oluwamayowaolayiwola
Dedicated customer service representative with strong organizational skills.
What I'm looking for
I am a dedicated customer service representative with a strong background in business administration and a passion for delivering exceptional service. Currently, I work at African Dreams Concept, where I manage client inquiries and ensure data accuracy, contributing to a positive customer experience. My previous role as a Business Administrator at House and Land Naija allowed me to hone my skills in supervising operations and formulating effective business strategies.
Throughout my career, I have developed a diverse skill set that includes project management, financial planning, and human resource management. My experience as an Office Assistant and Intern at Mega Labourers Service Limited further strengthened my organizational abilities and attention to detail. I am committed to continuous learning, currently pursuing a B.Sc. in Business Administration while completing various certifications in data analytics and customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
African Dreams Concept
Jun 2024 - Present (1 year 1 month)
Delivered exceptional customer service by promptly addressing inquiries and resolving complaints. Managed and updated client records while maintaining data accuracy.
Business Administrator
House and Land Naija
Jun 2023 - Jul 2024 (1 year 1 month)
Supervised daily business operations, ensuring compliance with company policies and industry regulations. Managed office supplies, correspondence, and documentation, coordinating between departments for seamless workflow.
Office Assistant and Intern
Mega Labourers Service Limited
Dec 2021 - Jun 2023 (1 year 6 months)
Enhanced office operations by ensuring meticulous documentation and record-keeping, supporting various departments with documentation and reports. Contributed to successful project management by meeting tight deadlines with efficiency.
Care Assistant
Thomas Family
Jan 2018 - Dec 2021 (3 years 11 months)
Provided personal care by assisting patients with daily hygiene activities and monitoring health conditions by checking patients' vitals. Provided emotional support and companionship, engaging patients in conversations or activities to help reduce feelings of isolation.
Preschool, Elementary School Teacher
Blue Valley Schools
Jul 2015 - Jul 2021 (6 years)
Developed lesson plans, assessments, and study guides, imparting knowledge in innovative ways to help students improve academically. Taught primary-level students across various subjects and managed the classrooms and their pupils.
Education
Degrees, certifications, and relevant coursework
JPTS Institute of Science and Technology
B. Sc. Business Administration, Business, administration and law: Business and administration not further defined
Currently pursuing a Bachelor of Science in Business Administration, focusing on comprehensive business and administration principles. This program enhances understanding of management, finance, and operational strategies.
Alison
Certificate, Mental Health Care
Currently undertaking a course in Mental Health Care, focusing on MCA & DoLs. This program provides essential knowledge in mental capacity and deprivation of liberty safeguards.
ALX ACADEMY
Certification, Data Science
Currently pursuing a Certification in Data Science. This program focuses on data analysis, machine learning, and statistical modeling to extract insights from data.
Alison
Certificate, Elderly Care and Caring for the Disabled
Completed a certificate program in Elderly Care and Caring for the Disabled. This course provided essential knowledge and skills for assisting and supporting elderly and disabled individuals.
NHS England Education Programme
Certificate, Care
Obtained the Care Certificate-15 Standards of Care Certificate. This program covered fundamental care standards essential for providing high-quality patient care.
Alison
Diploma, Phlebotomy
Completed a Diploma in Phlebotomy, focusing on Cannulation and Venipuncture techniques. This training equipped me with practical skills in blood collection procedures.
Joint Professional Training Support, Institute of Science and Technology
Diploma in Project Management, Project Management
Earned a Diploma in Project Management, covering key principles and methodologies for successful project execution. This program enhanced my abilities in planning, organizing, and managing projects.
Alison
Diploma Certificate, Customer Service
Obtained a Diploma Certificate in Customer Service Representative. This course provided comprehensive training in customer interaction, complaint resolution, and service excellence.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
jptsportal.comPortfolio
oluwamayowa-a.my.canva.site/mi-perfilJob categories
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