OO
Open to opportunities

Oluwamayowa Olayiwola

@oluwamayowaolayiwola

Dedicated customer service representative with strong organizational skills.

Nigeria
Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am a dedicated customer service representative with a strong background in business administration and a passion for delivering exceptional service. Currently, I work at African Dreams Concept, where I manage client inquiries and ensure data accuracy, contributing to a positive customer experience. My previous role as a Business Administrator at House and Land Naija allowed me to hone my skills in supervising operations and formulating effective business strategies.

Throughout my career, I have developed a diverse skill set that includes project management, financial planning, and human resource management. My experience as an Office Assistant and Intern at Mega Labourers Service Limited further strengthened my organizational abilities and attention to detail. I am committed to continuous learning, currently pursuing a B.Sc. in Business Administration while completing various certifications in data analytics and customer service.

Experience

Work history, roles, and key accomplishments

AC
Current

Customer Service Representative

African Dreams Concept

Jun 2024 - Present (1 year 1 month)

Delivered exceptional customer service by promptly addressing inquiries and resolving complaints. Managed and updated client records while maintaining data accuracy.

ML

Office Assistant and Intern

Mega Labourers Service Limited

Dec 2021 - Jun 2023 (1 year 6 months)

Enhanced office operations by ensuring meticulous documentation and record-keeping, supporting various departments with documentation and reports. Contributed to successful project management by meeting tight deadlines with efficiency.

TF

Care Assistant

Thomas Family

Jan 2018 - Dec 2021 (3 years 11 months)

Provided personal care by assisting patients with daily hygiene activities and monitoring health conditions by checking patients' vitals. Provided emotional support and companionship, engaging patients in conversations or activities to help reduce feelings of isolation.

Education

Degrees, certifications, and relevant coursework

JPTS Institute of Science and Technology logoJT

JPTS Institute of Science and Technology

B. Sc. Business Administration, Business, administration and law: Business and administration not further defined

Currently pursuing a Bachelor of Science in Business Administration, focusing on comprehensive business and administration principles. This program enhances understanding of management, finance, and operational strategies.

Alison logoAL

Alison

Certificate, Mental Health Care

Currently undertaking a course in Mental Health Care, focusing on MCA & DoLs. This program provides essential knowledge in mental capacity and deprivation of liberty safeguards.

ALX ACADEMY logoAA

ALX ACADEMY

Certification, Data Science

Currently pursuing a Certification in Data Science. This program focuses on data analysis, machine learning, and statistical modeling to extract insights from data.

Alison logoAL

Alison

Certificate, Elderly Care and Caring for the Disabled

Completed a certificate program in Elderly Care and Caring for the Disabled. This course provided essential knowledge and skills for assisting and supporting elderly and disabled individuals.

NHS England Education Programme logoNP

NHS England Education Programme

Certificate, Care

Obtained the Care Certificate-15 Standards of Care Certificate. This program covered fundamental care standards essential for providing high-quality patient care.

Alison logoAL

Alison

Diploma, Phlebotomy

Completed a Diploma in Phlebotomy, focusing on Cannulation and Venipuncture techniques. This training equipped me with practical skills in blood collection procedures.

Joint Professional Training Support, Institute of Science and Technology logoJT

Joint Professional Training Support, Institute of Science and Technology

Diploma in Project Management, Project Management

Earned a Diploma in Project Management, covering key principles and methodologies for successful project execution. This program enhanced my abilities in planning, organizing, and managing projects.

Alison logoAL

Alison

Diploma Certificate, Customer Service

Obtained a Diploma Certificate in Customer Service Representative. This course provided comprehensive training in customer interaction, complaint resolution, and service excellence.

Tech stack

Software and tools used professionally

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