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Oluwadamilola Abdulsalam

@oluwadamilolaabdulsa

Customer Service Representative at Calls Experts who qualified insurance leads and exceeded daily live-transfer targets.

Nigeria

Message

At Calls Experts, I made high-volume outbound calls to warm leads, pre-qualified customers based on insurance eligibility, and handled objections to keep conversations moving.

I met and exceeded daily Live Transfer targets by qualifying and transferring leads to licensed agents. I also documented call outcomes in CRM records and collaborated with supervisors to improve script flow and call efficiency.

At Kindell Limited, I supported customers by phone, resolved complaints, and followed up on issues. I used customer retention strategies and escalated complex cases to help improve service delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Calls Experts

Mar 2023 - Jun 2026 (3 years 3 months)

Conducted high-volume outbound calls to warm leads using predictive dialer systems, pre-qualified customers based on insurance eligibility criteria, and delivered clear pitches to maintain customer interest. Met and exceeded daily Live Transfer targets, documented call outcomes, and collaborated with supervisors to improve script flow.

Outbound Calling Predictive Dialing Lead Qualification Objection Handling CRM Live Transfers Call Scripting Documentation

Customer Service Representative

Kindell Limited

Mar 2020 - Feb 2023 (2 years 11 months)

Handled high-volume inbound and outbound calls, resolved customer inquiries and complaints, and maintained accurate records using CRM tools. Applied customer retention strategies, followed up on issues, and collaborated with internal teams to escalate complex cases.

Inbound Calling Outbound Calling Customer Support Complaint Resolution CRM Customer Retention Objection Handling Communication Skills