Oluwabukunmi Adegoke

I’m a reliable, customer-focused Customer Support Specialist with experience handling inbound calls, chats, and emails in fast-paced environments. I’m known for delivering accurate, empathetic, and professional support while maintaining key performance metrics like customer satisfaction and response time.

At ABF COSMETICS GLOBAL, I handled inbound customer inquiries via phone, chat, and email, resolving issues efficiently while keeping high CSAT scores. I navigate multiple systems, scripts, and knowledge bases to provide accurate solutions, and I meet KPIs such as response time, quality assurance scores, and customer satisfaction.

I also built strong customer service fundamentals at Jaddim Lagos, supporting customers in a retail/call center environment with product and service inquiries. I demonstrated multitasking across multiple customer interactions, followed company scripts and procedures for consistent service delivery, and built positive relationships that improved retention and satisfaction.

I’m self-motivated, disciplined, and comfortable working independently in remote settings—adhering to scripts, compliance standards, and client guidelines. I’ve completed virtual onboarding and compliance training, and I’m proactive about communicating challenges early to seek support when needed.