Open to opportunities

Favour Ogar

@favourogar

Message

Customer Support Specialist focused on onboarding, fast communication, and high CSAT through clear CRM workflows.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced customer support role where I can own onboarding support, manage CRM/ticket workflows, and provide timely follow-ups to drive a consistently positive user experience—especially in SaaS environments.

I’m a Customer Support Specialist with 2+ years of experience helping clients through phone, email, and live chat in fast-paced environments. I guide customers through onboarding steps, keep communication organized, and make sure follow-ups are timely so users feel supported.

In my roles, I handle high volumes of interactions daily while maintaining ~95% customer satisfaction (CSAT). I document customer interactions and feedback, identify recurring issues, and support internal teams with clear, actionable notes.

I’m especially strong at escalation: when technical issues come up, I escalate with clear documentation so the right teams can move quickly. I’m detail-oriented and empathetic, and I enjoy working collaboratively to improve the customer experience using tools like Zendesk, HubSpot CRM, and internal dashboards.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

JadTek

Jan 2023 - Jan 2025 (2 years)

Provided customer support via phone, email, and live chat, guiding onboarding steps and following up to ensure timely resolution. Maintained ~95% CSAT, documented feedback and recurring issues, and escalated technical concerns with clear documentation while keeping CRM records accurate.