Olu User
@oluuser
Experienced MS 365 Engineer with a strong troubleshooting background.
What I'm looking for
As an MS 365 Engineer and Support Specialist with over 5 years of experience, I have honed my skills in deploying, managing, and configuring Exchange platforms. My hands-on experience spans across migration, Active Directory, Azure Identity Provisioning, and compliance management. I am passionate about enhancing Microsoft 365 performance and security, and I thrive on solving complex technical challenges.
Throughout my career, I have successfully handled support tickets related to Microsoft 365 services, collaborated with IT teams to improve M365 adoption, and automated repetitive tasks using PowerShell and other tools. My previous roles have equipped me with the ability to manage Azure and Active Directory environments effectively, ensuring seamless user administration and licensing. I take pride in documenting troubleshooting steps and solutions to foster knowledge sharing within teams.
Experience
Work history, roles, and key accomplishments
Azure /M365 Support
Clemy System LLC
Jan 2024 - Feb 2025 (1 year 1 month)
Handled support tickets related to Microsoft 365 (M365) services and planned, designed, and implemented changes to enhance M365 performance and security. Troubleshot and resolved complex Exchange Online, SharePoint, OneDrive, Teams, and Intune issues, identifying and automating repetitive tasks using PowerShell and Power Automate.
Exchange / M365 & Azure AD Engineer
IBM
Apr 2022 - Jun 2023 (1 year 2 months)
Supported Azure/Active Directory, Exchange On-premises, and Online hybrid environments, handling Office 365 User Administration and licensing. Prepared environments for migration to Exchange Online and automated tasks with Azure PowerShell to improve efficiencies.
M365 Engineer
M365
Jul 2019 - Feb 2022 (2 years 7 months)
Provided systems and messaging services using Microsoft technologies including Microsoft 365, Azure, Active Directory, and Exchange Server. Monitored and managed Microsoft Exchange Server 2016, utilizing Exchange Management Console and Shell.
IT Support/Systems Administrator
Unilever Nigeria Plc
Jan 2015 - May 2019 (4 years 4 months)
Troubleshot synchronization and client connectivity issues post-migration, working with multiple software and hardware vendors to deploy and maintain interface systems. Utilized Active Directory daily for object management and user permissions.
Education
Degrees, certifications, and relevant coursework
Bowen University
Bachelor of Science, Computer Science
Studied core concepts of computer science, including programming, algorithms, and software development. Developed foundational knowledge in computing principles.
University of Ibadan
Master of Science, Information Science
Focused on the principles and practices of information management, data analysis, and information systems. Gained expertise in handling and organizing large datasets.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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