Open to opportunities

Olu User

@oluuser

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Experienced MS 365 Engineer with a strong troubleshooting background.

United States

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What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a dynamic IT environment.

As an MS 365 Engineer and Support Specialist with over 5 years of experience, I have honed my skills in deploying, managing, and configuring Exchange platforms. My hands-on experience spans across migration, Active Directory, Azure Identity Provisioning, and compliance management. I am passionate about enhancing Microsoft 365 performance and security, and I thrive on solving complex technical challenges.

Throughout my career, I have successfully handled support tickets related to Microsoft 365 services, collaborated with IT teams to improve M365 adoption, and automated repetitive tasks using PowerShell and other tools. My previous roles have equipped me with the ability to manage Azure and Active Directory environments effectively, ensuring seamless user administration and licensing. I take pride in documenting troubleshooting steps and solutions to foster knowledge sharing within teams.

Experience

Work history, roles, and key accomplishments

Azure /M365 Support

Clemy System LLC

Jan 2024 - Feb 2025 (1 year 1 month)

Handled support tickets related to Microsoft 365 (M365) services and planned, designed, and implemented changes to enhance M365 performance and security. Troubleshot and resolved complex Exchange Online, SharePoint, OneDrive, Teams, and Intune issues, identifying and automating repetitive tasks using PowerShell and Power Automate.

Exchange Online SharePoint Teams Intune PowerShell Power Automate Security Policies Compliance

Exchange / M365 & Azure AD Engineer

IBM

Apr 2022 - Jun 2023 (1 year 2 months)

Supported Azure/Active Directory, Exchange On-premises, and Online hybrid environments, handling Office 365 User Administration and licensing. Prepared environments for migration to Exchange Online and automated tasks with Azure PowerShell to improve efficiencies.

Azure Active Directory Exchange Online Office 365 PowerShell Ticketing Systems

M365 Engineer

M365

Jul 2019 - Feb 2022 (2 years 7 months)

Provided systems and messaging services using Microsoft technologies including Microsoft 365, Azure, Active Directory, and Exchange Server. Monitored and managed Microsoft Exchange Server 2016, utilizing Exchange Management Console and Shell.

Azure Active Directory Microsoft Exchange Server Teams SharePoint Intune Windows Server Microsoft Defender PowerShell Mail Flow Configuration

IT Support/Systems Administrator

Unilever Nigeria Plc

Jan 2015 - May 2019 (4 years 4 months)

Troubleshot synchronization and client connectivity issues post-migration, working with multiple software and hardware vendors to deploy and maintain interface systems. Utilized Active Directory daily for object management and user permissions.

Active Directory Microsoft Office 365 Troubleshooting Ticketing Systems Hardware Software IT Support Systems Administration Client Connection

Education

Degrees, certifications, and relevant coursework

Bowen University

Bachelor of Science, Computer Science

Studied core concepts of computer science, including programming, algorithms, and software development. Developed foundational knowledge in computing principles.

University of Ibadan

Master of Science, Information Science

Focused on the principles and practices of information management, data analysis, and information systems. Gained expertise in handling and organizing large datasets.