Open to opportunities

Olusola Fatoyinbo

@olusolafatoyinbo

Message

I build high-trust HR systems that improve retention, remote operations, and organizational performance.

Nigeria

Message

What I'm looking for

I’m looking to lead people strategy, HR systems, employee relations, and remote or multi-site operations for a mission-driven organization that values trust, inclusion, staff development, and measurable organizational impact.

At The Counselling Consortium, I lead HR and administration for a remote-based counselling nonprofit, building remote-work systems, managing payroll compliance, and leading a distributed HR and administration team. I reduced monthly power and utility costs by over 95% by transitioning operations to a remote-based model, while digitizing training materials and introducing a new revenue stream.

Previously at EiE Nigeria, I reduced staff attrition by 15% within six months through stronger onboarding, manager coaching, and succession planning across three states. Across 18+ years in nonprofit, financial services, aviation, and operations roles, I’ve led talent acquisition, employee relations, policy design, compensation, performance management, staff training, and stakeholder engagement.

Experience

Work history, roles, and key accomplishments

Current

Head of Human Resources & Administration

Current

The Counselling Consortium

Jan 2022 - Present (4 years 7 months)

Lead HR and Administration for a remote-based nonprofit, cutting monthly power and utility costs by over 95% through a remote operating model. Manage a distributed team, payroll vendor relationships, and remote-work systems.

HR Leadership Remote Team Management Payroll Management Policy Administration Digital Transformation Training Recruitment Onboarding

Human Resources Manager

EiE Nigeria

Jan 2019 - Dec 2022 (3 years 11 months)

Reduced staff attrition by 15% within 6 months and designed a 6-session training curriculum. Directed strategic HR operations across a 3-state organization and championed diversity, equity, and inclusion.

HR Management Talent Retention Training Succession Planning Employee Relations Policy Development Diversity And Inclusion Performance Management

Business Support Service Manager

Total Ascent

Jan 2017 - Dec 2019 (2 years 11 months)

Cut recruitment cycle time by 20% through onboarding automation and rebuilt the performance management framework. Led a 10-person team and delivered a competency framework for a major insurance client.

Process Automation Performance Management Team Leadership HR Policy Recruitment Operations Management

Consultant, Customer Engagement

Aella Credit

Jan 2015 - Dec 2017 (2 years 11 months)

Reduced customer waiting time by 45% and built relationships across 20+ government parastatals. Designed a customer surprise and delight program with a women's-empowerment focus.

Customer Engagement Relationship Management Program Design Product Feedback

Sales Operations Coordinator

Air Nigeria

Jan 2007 - Dec 2012 (5 years 11 months)

Managed portfolios worth over $50 million in revenue and increased customer retention by 9%. Designed a staff incentive scheme that lifted team performance by 18%.

Sales Operations Revenue Management Customer Retention Incentive Design

Customer Service Officer & Head, Funds Transfer Unit

Spring Mortgage Limited

Jan 2004 - Dec 2007 (3 years 11 months)

Served as backup Head of Operations and custodian of the second vault key, demonstrating integrity and reliability. Managed funds transfer operations and customer service.

Customer Service Funds Transfer Operations Management Integrity