Olufunke Owoseni
@olufunkeowoseni
I manage customer support operations, quality workflows, and technology-enabled service delivery.
NigeriaWhat I'm looking for
At Hugo Technologies, I manage shift operations for chat and email support queues, monitor performance, support agents with complex tickets, and share queue metrics with clients and internal stakeholders.
Previously, I resolved customer issues involving platform access, payments, and class scheduling through chat and email. I documented recurring issues, handled escalations, and responded to social media and Trustpilot comments.
Through the Tech4Dev WomenTechsters Fellowship, I built a responsive website with HTML and CSS and gained foundational experience with JavaScript, React, and Git. I’m interested in growing my technology, innovation, and development skills in a dynamic team environment.
I’ve also taught coding to children across Africa and North America and improved literacy outcomes as an educator. I bring experience coordinating programs, supporting communities, documenting workflows, and helping people achieve practical goals.
Experience
Work history, roles, and key accomplishments
Quality Assurance Specialist
Hugo Technologies
Jan 2026 - Present (9 months)
Managed shift operations to ensure chat and email queues were addressed promptly and met service-level targets. Monitored queue performance, supported agents with complex tickets, and prepared shift reports.
Customer Support Representative
Hugo Technologies
Dec 2023 - Dec 2025 (2 years)
Resolved customer issues via chat and email, including platform access, payments, and class scheduling. Documented recurring issues and collaborated with internal teams to escalate complex concerns.
Fellow
Tech4Dev
Oct 2023 - Oct 2024 (1 year)
Participated in the Women Techsters fellowship, learning HTML, CSS, JavaScript, React, and version control with Git. Built a responsive website using HTML and CSS.
Senior Coding Instructor
Codingal Technologies
Aug 2022 - Dec 2023 (1 year 4 months)
Taught children coding across Africa and North America through structured online learning programs. Improved students' creative and analytical thinking skills through assignments and projects.
Educator
Teach For Nigeria
Sep 2021 - Jul 2023 (1 year 10 months)
Led a class of 30 learners and improved literacy skills from 13% to 26% in six months. Developed lesson plans and introduced learners to computing using Scratch.
Graduate Assistant
Adamawa State Ministry of Health
Jun 2020 - Jun 2021 (1 year)
Organised food safety meetings with stakeholders and sensitised the public on nutrition and healthy eating habits.
Education
Degrees, certifications, and relevant coursework
Sikiru Adetona College of Education
Post Graduate Diploma in Education, Education
2022 - 2023
Pursued a Post Graduate Diploma in Education at Sikiru Adetona College of Education, Omu-Ijebu, Ogun State, Nigeria, from January 2022 to June 2023.
Federal University Oye Ekiti
Bachelor's, Food Science and Technology
2014 - 2019
Earned a Bachelor's degree in Food Science and Technology from Federal University Oye Ekiti, Ekiti State, Nigeria, from January 2014 to March 2019.
Tech4Dev
Software Development (Frontend), Software Development
Completed a certification in Software Development (Frontend) from Tech4Dev.
Oleren
Customer Service Fundamentals, Customer Service
Completed a certification in Customer Service Fundamentals from Oleren.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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