Oluebube Ofomata
@oluebubeofomata
I resolve complex digital banking, payment, API, and production support incidents.
NigeriaWhat I'm looking for
At First City Monument Bank, I provide Tier 2 support for digital banking and payment platforms including mobile banking, internet banking, USSD, APIs, IMTOs, and enterprise payment services used by millions of customers.
I investigate 60–80 production incidents and service requests daily, troubleshooting payment failures, transaction exceptions, integration issues, API errors, and customer-impacting incidents. I use SQL, Oracle Database, SQL Server, Postman, application logs, transaction logs, AWS, and Azure to identify root causes and restore services.
Previously at Airtel Nigeria and Tek Experts, I supported enterprise applications and customer-facing digital platforms, resolved high volumes of incidents, managed escalations, and produced technical documentation that improved support consistency.
My banking operations background at Polaris Bank gives me practical experience with RTGS, SWIFT, interbank transactions, ATM operations, and digital banking services. I bring structured incident management, payment analysis, release support, and cross-functional collaboration to mission-critical platforms.
Experience
Work history, roles, and key accomplishments
Digital Channels Support Engineer
First City Monument Bank
May 2026 - Present (3 months)
Provide Tier 2 technical support for digital banking and payment platforms, resolving 60-80 production incidents daily. Troubleshoot payment failures, API errors, and integration issues while collaborating with cross-functional teams.
Digital Operations Engineer
Airtel Nigeria
Apr 2025 - May 2026 (1 year 1 month)
Delivered Tier 1 and Tier 2 support for enterprise applications and digital platforms, resolving 50+ tickets daily. Performed troubleshooting and root cause investigations to restore services and support digital transformation initiatives.
IT Support Engineer
Tek Experts
Dec 2023 - Mar 2025 (1 year 3 months)
Provided technical support for enterprise users across Microsoft technologies, resolving application, account, and access incidents. Managed escalations and maintained detailed documentation of troubleshooting procedures.
Developed practical skills in Python, SQL, IT service management, and ITIL principles. Supported application troubleshooting, system monitoring, and incident management activities.
Transaction Officer / Cash Officer
Polaris Bank Limited
May 2021 - Dec 2022 (1 year 7 months)
Processed high-volume RTGS, SWIFT, interbank, and intrabank transactions with exceptional accuracy. Supported ATM operations, branch cash management, and digital banking services while ensuring compliance with banking policies.
Education
Degrees, certifications, and relevant coursework
ExploreAI Academy
Certificate, Data Science
2024 - 2024
Certificate in Data Science from ExploreAI Academy in 2024.
Nnamdi Azikiwe University
Bachelor of Science, Applied Microbiology and Brewing
2013 - 2017
B.Sc. (Hons) in Applied Microbiology and Brewing from Nnamdi Azikiwe University from 2013 to 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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