Toluwase Shorun

Provide technical leadership and operational support for Postilion payment systems to ensure secure, efficient transaction processing and improved customer experience; support modernization initiatives aligned with business growth.

Led a team of 6 engineers delivering IT support services, built a customer service system that reduced complaints by 10%, and drove Azure/Office 365 administration and cloud migration to enhance scalability and security.

Supported Postilion applications and EFT integrations, troubleshooting critical incidents to minimize downtime and maintain secure, stable payment processing environments.

Provided technical support for ATM and card services, coordinating with vendors and internal teams to resolve complex issues within SLAs and ensure operational continuity.

Delivered Level 2 Office 365 support resolving complex identity integration and security issues and collaborated with escalation teams to address critical service incidents and improve processes.

Implemented domain and Active Directory infrastructure and led initiatives to strengthen data security and system reliability for the school's IT environment.

Supported IT infrastructure maintenance, upgrades, and security controls to enhance system performance and collaborated with operations teams to optimize service delivery during national service.

Pursuing a Master of Information Technology to advance technical and leadership capabilities in IT and digital transformation.

Completed Business Process Improvement Methodologies program to enhance skills in process optimization and operational excellence.

Earned a Bachelor of Engineering in Mechanical Engineering with foundational training in engineering principles and problem solving.

Completed a Diploma in Project Management covering core project planning and execution methodologies.