At WEMA BANK PLC, I supported customers with account, card, ATM, digital banking, and transaction issues. I handled approximately 35–40 customers daily and maintained 95%+ monthly service performance scores.
I investigated and resolved 20–25 complaints and transaction issues weekly through Freshdesk, documenting cases, troubleshooting, and escalating issues when needed. During a six-month Transfer Officer assignment, I processed approximately 60–70 transfer transactions daily.
I also supported teller operations, ATM custody, and flexible branch service, and trained colleagues on branch processes and customer-facing operations.
Alongside my banking experience, I’ve developed JavaScript projects, including an expense tracker with persistent Local Storage and a weather app using a REST API. I’m studying Computer Science and have practical experience with web applications, Git/GitHub, and basic debugging.
