Oladele Ogunsolu
@oladeleogunsolu
IT Support Specialist delivering secure banking technology, POS, and network uptime for 7+ years.
NigeriaWhat I'm looking for
I’m a results-driven IT Support Specialist with 7+ years of experience in banking technology, electronic payment systems, and ICT infrastructure. I maintain banking systems, troubleshoot technical issues, and support digital banking services to keep operations reliable.
In my current role as an IT Support Officer, I provide daily IT support for branch systems and users, troubleshoot hardware, software, and network issues, and support electronic banking platforms and POS connectivity. I monitor system performance, escalate critical incidents, and ensure compliance with IT security and banking operational standards.
Previously, I handled MasterCard Transaction Support for POS operations—processing and monitoring POS transactions, linking terminal IDs with merchant profiles, and resolving escalated transaction failures and connectivity issues. I’ve consistently collaborated with IT teams to meet payment standards.
Across earlier experience in ICT support and IT consulting, I installed and configured systems, performed network monitoring, resolved system faults, and recommended improvements for security and efficiency. My approach blends strong analytical/troubleshooting skills with clear communication and time management.
Experience
Work history, roles, and key accomplishments
IT Support Officer
Zenith Bank Plc
Jan 2022 - Present (4 years 5 months)
Provided daily IT support for branch systems, users, and banking applications, troubleshooting hardware, software, and network issues to maintain system uptime. Supported electronic banking platforms and POS connectivity while monitoring performance and escalating critical incidents in line with IT security and banking standards.
MasterCard Transaction Support
Zenith Bank Plc
Jan 2020 - Jan 2022 (2 years)
Monitored and processed MasterCard POS transactions by linking terminal IDs with merchant profiles to support accurate settlement. Resolved escalated transaction failures and connectivity issues and collaborated with IT teams to ensure compliance with payment standards.
ICT Support Personnel (NYSC)
Cross River State Tourism Bureau
Sep 2018 - Jun 2019 (9 months)
Installed and configured computer systems and peripherals, and provided network monitoring and user support. Resolved system faults to improve operational efficiency.
IT Consultant
Parks & Garages Development (OGBC)
Jan 2015 - Present (11 years 5 months)
Assessed IT infrastructure and recommended improvements, implementing basic security and measures to enhance system efficiency. Supported early-stage optimization initiatives to improve operational reliability.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Computer Science
Pursuing a BSc in Computer Science at Ajayi Crowther University with an expected completion in 2027.
Moshood Abiola Polytechnic
Higher National Diploma, Computer Science
2016 - 2018
Completed a Higher National Diploma (HND) in Computer Science at Moshood Abiola Polytechnic in Abeokuta from 2016 to 2018.
Moshood Abiola Polytechnic
Ordinary National Diploma, Computer Science
2012 - 2014
Completed an Ordinary National Diploma (OND) in Computer Science at Moshood Abiola Polytechnic in Abeokuta from 2012 to 2014.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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