Open to opportunities

Oluchi Osakwe

@oluchiosakwe

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Research-focused professional with field data collection expertise and a detail-driven approach to evidence.

Nigeria

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What I'm looking for

I’m looking for a Research Assistant role where I can conduct FGDs, KIIs, and household interviews, manage electronic data responsibly, and contribute to high-quality documentation and reporting under the Strategic Research and Learning Unit.

I’m a detail-oriented professional seeking a Research Assistant position in Delta State to contribute to research activities under the Strategic Research and Learning Unit. My background spans field research coordination, electronic data collection, and documentation across health and community programs.

As a consultant with GLOBAL FUND NIGERIA on the Stigma Assessment project (ATM), I conducted FGDs and KIIs, carried out household interviews, coordinated activities, and drafted presentation and documentation to support proper project delivery. I’ve also supported data entry and system storage as a Data Collector, and I bring strong communication and leadership from teaching and customer support experience.

Experience

Work history, roles, and key accomplishments

Consultant (ATM Research)

Global Fund Nigeria

Jan 2024 - Jan 2025 (1 year)

Supported a Stigma Assessment project for Malaria, Tuberculosis, and AIDS by facilitating FGDs, conducting key informant and household interviews, and coordinating field activities. Prepared project documentation and presentations to support proper delivery of study outputs.

Key Informant Interviews Research & Documentation

Customer Support Representative

Living Hope Development Initiative

Jan 2024 - Jan 2025 (1 year)

Handled 80+ customer inquiries daily via phone, email, and live chat, resolving complaints to achieve a 95% satisfaction rating. Documented interactions in CRM systems and helped reduce complaints by 20% through process improvements and escalation support.

Customer Support Live Chat Support Email Support Complaint Resolution Customer Satisfaction Troubleshooting Process Improvement

Data Collector

Living Hope Development Initiative

Jan 2023 - Nov 2024 (1 year 10 months)

Collected and processed field data in line with organizational policies, procedures, and ethical standards. Entered and stored data in systems to ensure accurate records for ongoing program needs.

Field Data Collection Data Entry Data Management Ethics Record keeping MS Office

Teacher (IT)

Golden Treasure Secondary School

Jan 2022 - Jan 2023 (1 year)

Managed day-to-day school operations and supported curriculum development efforts. Advocated for the school’s interests in educational discussions and forums.

School Administration Curriculum Development Student Centered Communication

Virtual Customer Support Intern

Remote

Jan 2026 - Present (3 months)

Responded to customer emails and social media inquiries and supported management of online customer feedback and reviews. Assisted in updating FAQs and knowledge base articles while gaining experience with remote customer support workflows.

Remote Customer Support Email Support Social Media Support Knowledge Base Asynchronous Communication Documentation

Community Mobilizer (GC7)

Acomin

Implemented the GC7 project in Okwe community, Delta State, through community dialogues and advocacy sessions. Coordinated with community leaders to support outreach activities and program engagement.

Community Dialogue Facilitation Advocacy Stakeholder Engagement Community Outreach Program Implementation

Data Collector

Acomin

Computed and recorded malaria-related information for malaria-infected patients, including availability of malaria drugs. Contributed to malaria prevention activities by sharing mosquito nets and tracking related data.

Malaria Data Recording Malaria Patient Data Processing Mosquito Net Distribution Data Computation Reporting