Open to opportunities

Grace Ajayi

@graceajayi

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Detail-oriented Virtual Assistant with exceptional customer support skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly talented and detail-oriented Virtual Assistant and Customer Support Representative with a proven track record of providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. My experience in fast-paced, virtual environments has honed my organizational and administrative skills, allowing me to focus on delivering top-level client support and resolving issues effectively.

Throughout my career, I have excelled in creating organized environments that foster growth and loyalty. My role as a Customer Support Representative at The KCLAUT has allowed me to utilize my problem-solving skills to enhance service levels and ensure customer satisfaction. I have been praised for my attention to detail and exemplary service delivery, which I believe are key to building strong relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

The KCLAUT

Jan 2025 - Present (7 months)

Delivered high-quality customer service via an email support platform, ensuring top-level service to continued corporate growth. Utilized problem-solving skills to resolve customer issues and enhance service levels.

Customer Service Email Support Problem Solving Customer Satisfaction Team Collaboration

Research Assistant

Department of Health Promotion and Education, University of

Oct 2022 - Nov 2024 (2 years 1 month)

Conducted comprehensive literature searches and transcribed audio recordings of Key informant interviews. Analyzed interviews using Nvivo software for thematic analysis and supported patient recruitment.

literature review Interview Transcription NVIVO Data Collection Patient Recruitment

Monitoring & Evaluation Intern

BreakthroughAction Nigeria

Nov 2023 - Sep 2024 (10 months)

Evaluated data collected by community volunteers monthly and ensured the accuracy and integrity of all collected data. Conducted field supervision visits to health centres to oversee project activities and data collection efforts.

Data Evaluation Data Integrity Field Supervision Data Entry Data Management

Education

Degrees, certifications, and relevant coursework

University of Ilorin

B.Sc (Ed), Health Promotion and Environmental Health Education

2015 - 2019

Studied Health Promotion and Environmental Health Education, gaining foundational knowledge in public health strategies and environmental well-being. Developed skills in health education, community outreach, and environmental health practices.