At Enbridge Gas North Carolina, I own a $65M recurring book across 75+ commercial and industrial accounts. I reduced churn from 6.5% to 4.2% through health monitoring and early risk intervention.
I lead QBRs and EBRs with executive and cross-functional stakeholders, using customer usage, billing, and service data to demonstrate value and identify opportunities. Needs-based upsell and cross-sell of energy solutions and services generated $850K in incremental revenue.
Previously, at PHG, I managed 150+ customer accounts and helped grow revenue 19% year over year. At 99Edge Limited, I managed 50+ B2B accounts and grew existing-account revenue 87%, including $650K in digital marketing expansion revenue.
