ANULI ANUGWOM

Conducted in-depth KYC/AML checks on customers, ensuring compliance with regulatory requirements and minimizing financial risks. Streamlined the onboarding process by implementing automated verification tools, reducing customer approval time by 30%. Collaborated with legal and risk management teams to enhance fraud detection mechanisms.

Managed and processed international and local travel bookings, leading to a 20% increase in client retention. Provided expert visa and travel advisory services, ensuring compliance with immigration policies. Developed customer service training modules for new staff.

Handled an average of 150 customer inquiries daily via chat and email, maintaining a 98% resolution rate. Assisted users in resolving account-related issues, reducing complaint escalations by 40%. Provided technical troubleshooting support, leading to a 25% reduction in system-related complaints.

Guided over 300 students annually through the Canadian study application process, achieving a high success rate in university admissions. Provided expert visa counseling and document verification services, reducing application rejection rates by 30%. Organized educational workshops to boost client engagement.

Managed high-volume inbound and outbound calls, resolving inquiries and complaints with a 95% customer satisfaction rate. Provided accurate product and service information, contributing to a 15% increase in sales conversions. Assisted in developing call scripts to optimize response efficiency.

Handled customer inquiries and complaints, ensuring timely resolutions. Assisted in the development of customer retention strategies, leading to a 20% increase in repeat business. Conducted post-service follow-ups to gather feedback and improve service strategies.

Assisted in preparing financial statements and processing invoices. Conducted account reconciliation and collaborated with auditors to streamline the auditing process. Participated in budget preparation meetings, gaining insights into financial planning.

Completed a Bachelor of Science in Accounting, gaining a comprehensive understanding of financial principles, accounting practices, and business management.

Earned a Diploma in Accounting, focusing on essential accounting skills and knowledge necessary for financial reporting and analysis.

Completed the West African Senior School Certificate Examination (WASSCE), which provided foundational education in various subjects.