At DCS Communication, I manage and resolve over 500 customer inquiries per month through email, achieving a 90% first-contact resolution rate. I provide product guidance and investigate complaints, helping reduce follow-up emails and repeat issues.
As an Account Officer at Fauseg Gadgets, I used Google Sheets to improve inventory tracking and Microsoft Excel to update accounting records. My experience also includes office assistance, social media support, bookkeeping, data entry, and virtual assistance.
