Oliwia Bresik

At POP Telecom, I handle customer enquiries by phone and email, record details across internal systems, and progress tickets through to appropriate resolution.

I support customer account administration, provisioning, and financial administration using internal databases, Opayo, and sales ledger systems. I keep records accurate, follow up on outstanding requests, and escalate complex queries when needed.

My experience at McDonald's strengthened my ability to provide professional service in a high-volume environment, process payments accurately, and manage competing priorities calmly.

I'm comfortable learning new systems quickly and use Microsoft Office, Windows, macOS, Linux, OneDrive, and Google Drive to support organised day-to-day work.