GM

Open to opportunities

George Moore

@georgemoore

Customer-focused technical support specialist with strong IT and CRM experience.

What I'm looking for

I am seeking a customer-focused technical support role where I can solve user issues, influence product improvements, and grow within a collaborative team.

I am a technical support specialist with hands-on experience supporting estate agency software, CRM platforms, and portal integrations. I pride myself on delivering first-class, professional, and responsive first-line support while maintaining service management policies and SLAs.

At Yourkeys and Zoopla I own user issues, investigate incidents, and partner with sales, account, product, and development teams to influence product improvements. I support multiple teams and platforms, working to minimise recurring incidents and improve customer engagement.

Previously at Homeflow I configured websites and templates, managed content and staff profiles, created inbound/outbound feeds, and handled technical enquiries to troubleshoot web-based applications. I maintained customer satisfaction through detailed documentation, tracking, and timely resolution of problems.

I hold a BSc (Hons) in Information Technology and practical skills in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher) and graphic design tools such as Adobe Photoshop and GIMP. I am organized, a strong communicator, and adept at working independently or within teams.

Experience

Work history, roles, and key accomplishments

YZ

Current

Customer Support Agent

Current

Yourkeys and Zoopla

Aug 2021 - Present (4 years 11 months)

Provide first-line support to Yourkeys customers and buyers, investigate incidents, escalate second-line issues, and drive product improvements through feedback while maintaining SLA adherence and cross-functional relationships.

Customer Support Incident Management SLA CRM Troubleshooting Product Feedback Documentation

HO

Technical Support Assistant

Homeflow

Nov 2017 - Jul 2021 (3 years 8 months)

Provided technical support for estate-agent CMS, configured websites and templates, managed property feeds, handled enquiries and troubleshooting, and maintained customer relationships to improve retention and satisfaction.

CMS Configuration Data feeds Troubleshooting Customer Service Documentation

BF

Administration Officer

British Heart Foundation

Oct 2012 - Nov 2012 (1 month)

Performed database updates, stock checks, customer service, invoicing and product displays during a voluntary administrative placement to support retail operations.

Data Entry Stock Management Customer Service Invoicing Retail Operations Administration Attention To Detail

ID

General Assistant

Internet Dreams

Sep 2011 - Sep 2011 (0 months)

Supported accounting and general administration tasks during a short work-experience placement including cheque processing, mail handling and office duties.

Administrative Support Record keeping Time Management

Education

Degrees, certifications, and relevant coursework

UW

University of Wolverhampton

Bachelor of Science (Honours), Information Technology

Grade: Second Class (First Division) (2:1)

BSc (Hons) Information Technology graduate with a Second Class (First Division) (2:1) classification.

Tech stack

Software and tools used professionally

Gmail

Adobe Photoshop

Jackson

Windows

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