Open to opportunities

Olivier Neumuller

@olivierneumuller

I’m an experienced Campsite Director specializing in tourism site modernization, automated reservations, and multilingual customer-focused team leadership.

Spain

Message

What I'm looking for

I’m looking to lead a tourism site where I can modernize operations, automate reservations, and grow revenue—while building a strong multilingual customer service culture and guiding seasonal teams to consistently high standards.

I’m an experienced Campsite Director with a proven track record in tourism site management and development. I modernize properties end-to-end—building the right foundations for infrastructure, launching website improvements, and implementing automated reservations to strengthen occupancy and revenue.

I’m also hands-on with commercial performance and customer experience: I increase revenue by optimizing campsite operations, supervise seasonal teams, and lead customer service with clear logistics and administrative organization. My background blends tourism leadership with digital marketing and B2B account work, and I operate confidently in remote environments.

Experience

Work history, roles, and key accomplishments

Municipal Campsite Director

Municipal Campsite

Jan 2020 - Jan 2025 (5 years)

Developed and modernized the campsite, including website and automated reservations. Managed infrastructure upgrades, compliance improvements, and supervised seasonal teams to improve revenue and optimize occupancy.

Digital Marketing Automated Reservations Infrastructure Compliance Management Customer Service Operations Team Leadership Revenue Optimization

Customer Advisor / Account Manager

Odéo BSConseil

Jan 2017 - Sep 2018 (1 year 8 months)

Provided B2B customer advisory and account management services, including telemarketing activities to support customer acquisition and retention.

B2B Account Management Customer Advisory Telemarketing Lead Generation Customer Relations Sales Support

Reception & Marketing Manager

Camping Tohapi

Apr 2016 - Sep 2016 (5 months)

Managed customer reception, payments, and reservations while developing marketing strategies. Organized events to support guest engagement and business growth.

Reservations Management Payments Processing Marketing Strategy Customer Service & Administration Guest Management