Olivia Muza
@oliviamuza
I build customer-focused, data-driven systems and global value-chain insights across research, operations, and sustainability.
GermanyWhat I'm looking for
I've led data-driven assessments on customer experience, standards, frameworks, models, tools, and pathways across global value chains, with research spanning China, Europe, Asia, the Americas, Oceania, and Africa. I regularly publish findings for technical and non-technical audiences.
As a Sustainability Programmes Quality Manager with International Medical Corps, Progressio UK, Environment Africa, Simukai Child Protection Programme, Concern Worldwide Zimbabwe, and the Norwegian Refugee Council, I led programme-quality work across cross-functional sustainability projects valued from €5,000 to €3,000,000.
More recently, I've strengthened customer and operational outcomes through Rwanda customer surveys for 60 Decibels and logistics roles at Amazon. I contributed to preventative station checks, efficient handovers, a 345-unit-per-hour picking rate, 100% quality assurance, and a 99.9%–100% reduction in amnesty articles.
Experience
Work history, roles, and key accomplishments
Business Development Manager and Data Specialist
PhD in Energy Economics, ACEII World Bank Programme, ACE-ESD
Feb 2018 - Jun 2026 (8 years 4 months)
Led data-driven assessments for customer experience and standards across global regions. Published findings in technical and non-technical outlets.
Cross-trained across PickARSAW and Inventory Control and Quality Assurance (ICQA). Contributed to preventative station checks and efficient handovers, maintaining a picking rate of 345 units per hour and 100% quality assurance.
Mitarbeiter – Kunden Gute Hygiene/Gesundheit
B1 Baumarket, Kaufland, TK Maxx, Galeria, Hornbach, AOK, AWO
Sep 2023 - Jan 2026 (2 years 4 months)
Initiated the Complaint Free Kunden Gute Hygiene und Gesundheit Service (CFKGHGS) increasing workplace morale by over 96% and reducing in-store waiting times by 99%. Collaborated with cross-functional teams on daily plans, events, and ad hoc requests.
Increased market intelligence by 100% through conducting customer interviews, entering data in Qualtrics, and responding to queries from Senior Leadership.
Sortation Associate
Amazon Logistics-ADECCO
Sep 2023 - Sep 2023 (0 months)
Maintained low customer waiting times through timely and customer-friendly yard marshaling, scanning, data entry, and packing of pallets.
Sustainability Programmes Quality Manager
International Medical Corps, Progressio UK, Environment Afri
Jan 2011 - Dec 2017 (6 years 11 months)
Spearheaded the programme quality component across cross-functional sustainability teams and projects valued between Euro 5000 – Euro 3,000,000.
Education
Degrees, certifications, and relevant coursework
College of Sciences and Technology, Kigali, Rwanda
PhD, Energy Economics
PhD in Energy Economics under the ACEII World Bank Programme and ACE-ESD.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
Skills
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