Open to opportunities

Olivia Aluwani Mahuluhulu

@oliviaaluwanimahuluh

Message

I’m an AWS-certified Technical Support Specialist focused on user-first help.

South Africa

Message

What I'm looking for

I want to support users in a helpdesk/technical support role where I can troubleshoot issues quickly, communicate clearly, and document solutions—building real IT support confidence through hands-on labs and structured workflows.

I’m an AWS Certified Cloud Practitioner and AWS re/Start learner transitioning into Technical Support and Helpdesk roles. I’ve supported clients through remote assistance, digital operations, workflow coordination, documentation, and consistent issue follow-up across online tools and business platforms.

In my freelance remote work, I manage CRM records and task workflows, create step-by-step guidance, and handle user access/account support with clear written responses. I’m also building hands-on IT support practice through VirtualBox IT support labs and GitHub-based troubleshooting documentation, known for fast learning, strong organization, and user-focused support.

Experience

Work history, roles, and key accomplishments

Current

Business Operations & Support

Current

Rebedu Store

Jan 2024 - Present (2 years 4 months)

Coordinated quotation requests, client communication, follow-ups, and order administration while maintaining customer support standards. Maintained digital operational records and checklists and strengthened problem-solving through daily remote back-office support.

Customer Support Client Communication Documentation Troubleshooting Checklists

Current

Digital Admin & Support

Current

Freelance

Jan 2023 - Present (3 years 4 months)

Provided remote client support for day-to-day digital operations, including user coordination, issue follow-up, and platform-related tasks via email and WhatsApp. Managed CRM records and task workflows in Zoho, Trello, and ClickUp while producing clear documentation and process notes.

Remote Support Troubleshooting Documentation Zoho CRM Trello ClickUp Email Support

Education

Degrees, certifications, and relevant coursework

N6 Certificate in Financial Management

N6 Certificate, Financial Management

Completed the N6 Certificate in Financial Management program. Built foundational knowledge in financial management topics relevant to the qualification.