Open to opportunities

Donnie Nkhoma

@donnienkhoma

Message

Online English teacher transitioning to cloud and IT support.

South Africa

Message

What I'm looking for

I seek remote roles in cloud or IT support where I can apply technical support fundamentals, continue learning AWS, and contribute empathetic customer-facing problem solving.

I am an enthusiastic, detail-oriented professional with over three years of experience as an online English teacher and a clear trajectory into Cloud and IT Support.

I deliver excellent customer experiences across time zones, using platforms like Zoom, Skype, and Google Meet, and I have been consistently rated 5★ by students for clarity, patience, and professionalism.

I am actively learning AWS (Cloud Practitioner in progress, expected 2025) and have completed cloud and networking fundamentals courses while working full-time, developing skills in EC2, S3, IAM, DNS, IP, and VPN basics.

I bring strong communication, empathy, reliability, and quick-learning abilities, and I am seeking remote opportunities where I can apply technical support fundamentals, grow in cloud computing, and contribute to collaborative teams.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Freelance

Jan 2020 - Present (5 years 10 months)

Delivered personalized online English lessons to international students across time zones, consistently earning 5★ ratings for clarity and professionalism while managing scheduling and digital classroom tools.

Zoom Google Meet Skype Lesson planning Time Management

Customer Service Assistant

Nyala Investments

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted customers via phone and email, resolved queries, maintained digital records and escalated technical issues, improving response efficiency in a high-volume service environment.