Oleg Zubkov

Managed operational processes across a coffee shop network with annual revenue of RUB 600M. Coordinated contractors, suppliers, and new-location launches, reducing service and maintenance costs by 50–70%.

Managed a team of 3–5 employees and consistently achieved 100–120% of sales targets. Increased annual revenue by 200% and average order value by 100%.

Trained employees and conducted service training sessions. Maintained service and quality standards and supported sales growth through customer service and upselling.

Provided customer service and active sales. Increased average order value through upselling and worked with suppliers and product orders.

Managed relationships with contractors and suppliers. Controlled operational costs and processes and coordinated day-to-day operational activities.

Worked with contractors and suppliers. Monitored operational costs and processes and coordinated administrative and operational activities.

Conducted active sales of consumer electronics and related services. Consistently exceeded sales targets, reaching 120%+ on key KPIs and ranked among top performers by revenue.

Conducted outbound sales of financial products, up to 200 calls per day. Conducted 5–10 client meetings per week and negotiated and closed deals.

Bachelor's degree from Moscow Automobile and Road Construction State Technical University, completed in 2018.