Abiodun Idris Aderonmu
@abiodunidrisaderonmu
Results-oriented Operations Head with over 6 years of experience.
NigeriaWhat I'm looking for
I am a results-oriented and highly organized Operations Head with over six years of experience leading customer service and logistics operations. My proven ability to oversee daily business functions, resolve customer issues efficiently, and implement process improvements has significantly enhanced service delivery. I pride myself on my strong communication skills and hands-on leadership style, which have allowed me to deliver exceptional customer experiences consistently.
In my current role as Customer Service Manager at Weichao Nigeria Limited, I oversee the customer service department, ensuring timely and effective responses to client inquiries. My previous experience as Head of Operations at FADRON GLOBAL SERVICES LIMITED involved managing all operational activities, where I developed and enforced standard operating procedures to streamline service delivery. I am adept at working in fast-paced environments and managing cross-functional teams to achieve performance targets and business goals.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Weichao Nigeria Limited
Jan 2023 - Present (2 years 6 months)
Oversee the customer service department to ensure timely and effective responses to client inquiries and issues. Manage a team of customer service representatives to maintain high levels of customer satisfaction. Develop and implement customer service policies and strategies to enhance service delivery.
Head of Operations
FADRON GLOBAL SERVICES LIMITED
Jan 2019 - Jan 2023 (4 years)
Oversaw all operational activities, including customer service, logistics, and administrative support. Managed a team of service agents to ensure prompt handling of client inquiries and complaints. Developed standard operating procedures to streamline service delivery and monitored service KPIs for continuous improvement.
Education
Degrees, certifications, and relevant coursework
Nigerian Maritime Academy
Higher National Diploma, Marine Engineering Technology
1998 - 2000
Completed a Higher National Diploma in Marine Engineering Technology, focusing on the principles and practices of marine engineering, including design, maintenance, and operation of marine vessels.
Federal College of Fisheries and Marine Technology
National Diploma, Marine Engineering Technology
1996 - 1998
Achieved a National Diploma in Marine Engineering Technology, gaining foundational knowledge in marine engineering and technology applications in the fishing industry.
Government College Lagos
Senior School Leaving Certificate
1991 - 1996
Completed Senior School Leaving Certificate Examination, providing a comprehensive education in various subjects, preparing for further studies.
Al-wajud Primary School
First School Leaving Certificate
1984 - 1990
Completed First School Leaving Certificate Examination, establishing foundational skills in literacy and numeracy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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