Olawunmi Kujore
@olawunmikujore
Customer Success Specialist driving retention and revenue through proactive client engagement.
NigeriaWhat I'm looking for
I am a Customer Success Specialist with four years of experience building strong customer relationships and driving retention within fast-paced SaaS and fintech environments.
I excel at onboarding, technical support, CRM setup, and translating customer feedback into product improvements that reduce risk and improve satisfaction.
At Softcom I led initiatives that minimized exposure from a duplicate-transaction bug by 40% and coordinated multiple brand activation events to deepen engagement and awareness.
I seek growth-oriented roles where I can apply my customer advocacy, process improvement, and cross-functional collaboration skills to expand product adoption and revenue.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Softcom Limited
Jan 2021 - Present (5 years 1 month)
Manage customer onboarding, support, and retention for a renewable SaaS point-of-sale product; coordinated product feedback and ops to reduce duplicate-transaction exposure by 40% and supported multiple brand activation events to deepen engagement.
Product Support
Eyowo
Jan 2019 - Jan 2021 (2 years)
Provided product support and onboarding for a CBN-regulated fintech, resolved customer inquiries and relayed feedback to product teams to improve product usability and support processes.
Technical Support Intern
Leitung Gate Limited
Jan 2018 - Jan 2019 (1 year)
Assisted senior staff in monitoring operations and diagnosing device issues while handling administrative routing and call direction to support organizational IT operations.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Computer Science
2016 - 2018
Completed Higher National Diploma (HND) in Computer Science at Yaba College of Technology.
YTYaba College of Technology
National Diploma, Computer Science
2012 - 2014
Completed National Diploma (ND) in Computer Science at Yaba College of Technology.
Availability
Location
NigeriaAuthorized to work in
Job categories
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