Open to opportunities

Olawale Daniel

@olawaledaniel

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Dedicated customer service professional with design engineering experience.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with four years of experience in customer service and a recent role as a Junior Design Engineer. My journey has equipped me with strong communication skills, both face-to-face and over the phone, allowing me to engage effectively with clients and colleagues alike. I pride myself on my organizational skills, honed through my experiences as an athlete, where persistence and focus were key to my success.

In my recent position at Senseco Systems, I utilized AutoCAD to design fire systems in compliance with BS5839-1 standards. I ensured that all drawings were accurately documented and maintained effective communication within my team. My previous roles in customer service have further developed my conflict resolution skills and my ability to manage customer inquiries efficiently, ensuring a high level of satisfaction.

As I continue to grow professionally, I am committed to learning new languages, including French and Portuguese, which enhances my ability to connect with diverse clients. I believe that my blend of technical skills and customer service experience makes me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Junior Design Engineer

Senseco Systems

Mar 2023 - Feb 2025 (1 year 11 months)

Assisted with designing and updating fire and security systems using AutoCAD, ensuring drawings were accurately documented and recorded. Provided support to colleagues and maintained effective team communication.

Autocad Technical Documentation Team Collaboration

Customer Service Advisor

Odondo

Mar 2022 - Feb 2023 (11 months)

Managed customer inquiries via phone and email, creating and resolving tickets and cases using CRM systems. Focused on preventing issues from escalating into complaints and ensured accurate information capture.

Customer Service CRM Email Communication Phone Support Data Entry Customer Relationship Management

Complaint Handler

DHL

Nov 2021 - Jan 2022 (2 months)

Handled inbound calls and online web chat queries in a customer-facing environment, resolving customer requests and complaints. Utilized Salesforce to manage interactions and displayed strong conflict resolution skills.

Salesforce Conflict Resolution Inbound Customer Service

Delivery Driver

Amazon

May 2021 - Oct 2021 (5 months)

Managed personal schedule to ensure timely deliveries and accounted for various operational costs, including fuel and insurance. Demonstrated strong self-management and punctuality in a fast-paced environment.

Self Management Punctuality Cost Management Logistics Time Management Delivery Management

Customer Service Representative

Iceland

Aug 2018 - Apr 2021 (2 years 8 months)

Worked in a customer-facing role, resolving complaints and ensuring accurate order fulfillment for online and in-store customers. Documented out-of-stock items and demonstrated leadership in self-directed tasks.

Customer Service Problem Solving Conflict Resolution Teamwork Order Management Documentation Leadership

Education

Degrees, certifications, and relevant coursework

University of Hertfordshire

Bachelor of Science, Biomedical Science

Undertook studies in Biomedical Science, focusing on the biological and medical aspects of health and disease. Gained foundational knowledge in areas such as human physiology, molecular biology, and pharmacology.

The Ravensbourne School Bromley

A-Levels, Physics, Mathematics, Biology

Completed A-Levels in Physics, Mathematics, and Biology, developing strong analytical and problem-solving skills. Focused on advanced scientific principles and mathematical concepts, preparing for higher education.