Olaoluwa Omotoso

Provides Level 2 support for Microsoft Dynamics 365, resolving complex application and configuration issues. Reproduces issues in sandbox environments, creates incident reports and knowledge-base articles, and collaborates with cross-functional teams and Microsoft Support.

Provided remote and on-site IT support, troubleshooting hardware, software, and access issues. Reduced device-specific resolution time by 40%, delivered remote support that cut downtime by 30%, and built a WordPress e-commerce site that increased sales by 25%.

Tested e-commerce systems through regression, load, and stress testing. Documented test cases, identified bugs, and provided usability feedback to improve customer engagement and interface design.

Created user profiles and provided onboarding IT support for new staff. Installed software on new computers, maintained technical infrastructure, and prepared expense reports for IT purchases.

Installed and configured wireless routers for residential customers and provided troubleshooting support. Reduced customer downtime by 40% and improved network coverage by 30% through effective router placement.

Pursued a Bachelor of Science in Computer Science at Caleb University, Lagos, from 2018 to 2020.

Completed a Diploma at the University of Lagos from 2016 to 2017.

Earned a Senior Secondary School Certificate from Babcock University Schools from 2014 to 2016.