olamide ahmod
@olamideahmod
I improve client retention, onboarding, and customer outcomes through proactive service delivery.
NigeriaWhat I'm looking for
I've improved client retention by 30% and achieved a 95% customer satisfaction score at Mofem Pinnacle Limited through tailored engagement, proactive support, and relationship management.
I streamline onboarding, implement feedback systems, and use reporting to identify trends that improve client outcomes. My work has reduced onboarding time by 40% and contributed to a 15% increase in client referrals.
Previously, I coordinated client care, caregiver assignments, scheduling, and EMR documentation at Beyond Support Services using Procura. At FCMB, I investigated transaction disputes, chargebacks, and escalations while collaborating with payment providers including Flutterwave, Paystack, Moniepoint, and Paycom.
Across banking, logistics, and client services, I bring experience in customer support, stakeholder communication, SLA-focused escalation handling, and cross-functional service coordination.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Mofem Pinnacle Limited
Dec 2025 - Present (9 months)
Increased client retention by 30% through tailored engagement and relationship management strategies. Achieved 95% customer satisfaction score through proactive customer support and issue resolution.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Master of Business Administration, Business Administration
2023 - 2024
Pursued a Master of Business Administration degree, focusing on advanced business management and strategy.
University of Ilorin
Bachelor of Science, Chemistry
2013 - 2018
Earned a Bachelor of Science degree in Chemistry, with a strong foundation in chemical principles and laboratory techniques.
Olabisi Onabanjo University
Postgraduate Diploma, Business Administration
2019 -
Completed a Postgraduate Diploma in Business Administration, enhancing knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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