At EQUITABLE USA, I provided remote customer support through digital channels, investigating customer concerns and offering clear solutions. I documented interactions, managed cases, and followed up on unresolved issues.
At FAKUNS INFOCOMM GLOBAL LIMITED, I responded to customer questions and resolved complaints and service issues. I recorded interactions in CRM systems and followed up to make sure concerns were addressed.
At JUMIA NIGERIA, I assisted customers with orders, deliveries, products, accounts, and payments. I investigated concerns, shared order updates, and escalated complex cases when needed.
