McDonald Uwadi
@mcdonalduwadi
Enterprise Customer Success leader focused on technical onboarding, integrations, and operational scaling.
NigeriaWhat I'm looking for
I am a technical and operations-focused Enterprise Customer Success professional with proven success driving SaaS and EdTech integrations, onboarding, and workflow optimization. I deliver measurable outcomes by reducing friction in customer journeys, improving product adoption, and enabling enterprise clients through data-driven decision making.
My background includes managing complex customer lifecycles, supporting technical setups and escalations, and leading cross-functional initiatives that increase operational efficiency and satisfaction. I consistently deploy process improvements, automation, and training to scale teams and stabilize enterprise deployments.
Experience
Work history, roles, and key accomplishments
VTOperations Specialist
VitalSource Technologies
Sep 2024 - Present (1 year 2 months)
Lead workflow mapping and optimization across departments to reduce user friction in enrollment and onboarding, improving resolution routing and customer satisfaction for digital learning clients.
VTCustomer Operations Manager
VitalSource Technologies
Jan 2024 - Sep 2024 (8 months)
Managed enterprise LMS integrations, digital catalog configuration and Salesforce queue operations, deploying process improvements and automations to enhance delivery consistency and reduce operational inefficiencies.
Sales Manager
5554 Technologies
Jul 2021 - Dec 2023 (2 years 5 months)
Developed client engagement frameworks that increased retention 20% and reduced turnaround time 30%; supervised 600+ field agents, raising average daily transactions per agent from 15 to 35.
ACConducted project research and developed proposals for optimized delivery models, applying PM methodologies and supporting digital project workflow documentation.
Operations Manager
Kim Global & Excel Nigeria Ltd
Jan 2017 - May 2021 (4 years 4 months)
Managed logistics and procurement operations, saving 12% in operational costs and introduced customer feedback channels that increased revenue 12% within seven weeks.
GEVirtual HR Intern
General Electric
Jan 2020 - Dec 2020 (11 months)
Developed performance improvement plans and documented process enhancements while leading virtual data analysis projects to identify workforce improvement opportunities.
Biometric Supervisor
EN'EX Projekt
Oct 2013 - Dec 2016 (3 years 2 months)
Supervised biometric attendance for local government operations, resolved grading/salary discrepancies recovering ₦3.9m monthly and improved attendance compliance by 75% through monitoring frameworks.
Education
Degrees, certifications, and relevant coursework
ALAlison
Diploma, Project Management
2022 - 2022
Completed a Diploma in Project Management through Alison in 2022 focusing on foundational project planning and delivery concepts.
UHUniversity of Port Harcourt
Bachelor of Science, Human Anatomy
2015 - 2015
Completed coursework for a Bachelor of Science in Human Anatomy in 2015.
NINIIT
Diploma, Java Web Component Development
2010 - 2010
Completed a Diploma in Java Web Component Development in 2010 covering Java web technologies and component development.
Ndiakata Secondary School
WAEC/SSCE, Secondary Education
2006 - 2006
Completed WAEC/SSCE secondary school certification in 2006.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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