Open to opportunities

Nsikak Akpan

@nsikakakpan

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IT support specialist with over 13 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that challenges my skills and offers opportunities for growth in a dynamic IT environment.

I am an IT support specialist with over 13 years of experience in both on-site and remote IT support. My background in Computer Science, complemented by my Higher National Diploma, has equipped me with strong analytical and problem-solving skills. I am dedicated to becoming a world-class IT professional, with expertise that spans hardware, networking, customer support, software testing, and security.

Throughout my career, I have held various roles, including Regional IT Support Officer at KC Gaming Networks and IT Support Specialist at Heritage Bank Plc. My responsibilities have included providing Level 1 and 2 support for network, PC, and printer issues, as well as conducting routine staff training on new applications and cybersecurity awareness. I have also been involved in testing web and mobile applications, ensuring their functionality and security.

My commitment to continuous learning is evident in my certifications, including CompTIA Security+ and CompTIA Network+. I thrive in environments that challenge my skills and allow me to contribute to innovative IT solutions, and I am eager to bring my expertise to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Regional IT Support Officer

KC Gaming Networks (Bet9ja)

Aug 2022 - May 2025 (2 years 9 months)

Provided Level 1 and 2 network, PC, and printer support to users. Conducted routine staff training on newly deployed applications/hardware and confidential data handling/cyber threats.

Office 365 Staff Training Product Testing

Web and Mobile Application Tester

Adashe Finance

Feb 2021 - Apr 2023 (2 years 2 months)

Performed functional, UI, and performance testing of web/mobile applications. Prepared test data and test cases, and executed manual and automated test scripts.

Manual Testing Automated Testing API Testing UI Testing Performance Testing Web Testing Mobile App Testing

Application Support Specialist

HeritageBank Plc

Jan 2021 - Aug 2022 (1 year 7 months)

Provided support for banking applications and mobile platforms, and coordinated alpha and UAT testing. Performed security validation and functional testing, and managed IT tickets and SLAs.

Application Support Alpha Testing UAT Validation Functional Testing SLA Management ATM Support

Network Backhaul Support

FirstBank of Nigeria Plc via Skylinks Technical Services

Jun 2016 - Jan 2021 (4 years 7 months)

Installed and maintained radio link networks across South-South & South-East regions. Managed radio frequencies and point-to-point radio links, and replaced damaged radio equipment on towers.

Point To Point Radio Equipment Maintenance

IT Support Technician

Hot-Minet Services Ltd (Air-Wi-Fi)

Feb 2014 - Jan 2018 (3 years 11 months)

Deployed Wi-Fi hotspots and managed bandwidth using MikroTik. Installed and maintained LAN and CPE equipment, and established/optimized radio links.

Wi Fi Hotspot Deployment Bandwidth Mikrotik LAN Installation CPE

IT Support Officer

Brookline Foundation (NGO)

Mar 2012 - Jan 2014 (1 year 10 months)

Provided software and hardware support, and Level 1 and 2 network support. Facilitated staff digital literacy and offered specialized application support.

Software support Hardware Application Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Akwa Ibom State Polytechnic, Ikot Osurua

Higher National Diploma (HND), Computer Science

Grade: Upper Credit

Completed a Higher National Diploma in Computer Science with an Upper Credit. Gained foundational knowledge in computer science principles and applications.