Open to opportunities

Oktay Ege Kozak

@oktayegekozak

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Customer service professional specializing in script coaching, proofreading, and account management.

Turkey

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What I'm looking for

I seek a role where I can provide exceptional customer support, offer detailed content feedback, and contribute to improving client experience while continuing professional growth.

I am a dedicated customer service professional with extensive experience in script reading, coaching, proofreading, and account management across U.S. and international organizations. I have delivered one-on-one coaching, professional assessments, and detailed feedback to help clients refine their work, and I have performed QA for software translations to improve accuracy and usability.

I excel at client relations, problem-solving, and multitasking, and I bring strong written and verbal communication skills in English and Turkish. I am experienced supporting nonprofits, qualifying accounts, and collaborating with teams to enhance customer experience and content quality.

Experience

Work history, roles, and key accomplishments

Script Reader / Script Coach

Scriptapalooza

Feb 2013 - Aug 2025 (12 years 6 months)

Conducted one-on-one coaching and delivered professional assessments that improved clients' scripts and helped them achieve writing goals over multi-year engagements.

Coaching Client Relations Communication Proofreading

Script Reader / Proofreader

Coverfly

Jan 2019 - Nov 2024 (5 years 10 months)

Reviewed and proofread scripts to improve clarity, structure, and formatting, providing detailed feedback that enhanced writers' work and customer satisfaction.

Proofreading Feedback Editing Client Communication Quality Assurance Formatting Content Review

Software Translation QA

Welocalize Inc.

Sep 2016 - Aug 2020 (3 years 11 months)

Performed QA on Turkish translations for software and websites, producing detailed reports on accuracy and usability that improved localization quality for global clients.

Localization QA Translation Review Turkish Report Writing Formatting Checks Cross Functional Collaboration Usability

Account Management Specialist

TechSoup

Oct 2010 - Aug 2012 (1 year 10 months)

Supported thousands of non-profits by qualifying organizations for software donations and resolving application issues via phone and email, improving access to donated resources.

Account Management Customer Support Troubleshooting Phone Support Email Support Data Verification