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Okonmah Simeon

@okonmahsimeon

IT support and cloud professional at Galaxy Backbone, supporting LAN operations and resolving technical issues across government ministries.

Nigeria

Message

At Galaxy Backbone, I supported LAN operations and end users across government ministries. As an IT Support / First Responder, I resolved 87.8% of technical issues within 24 hours while supporting four MDAs.

Earlier at Galaxy Backbone, I managed LAN infrastructure covering over 100 routers and 500 LAN ports, troubleshooting connectivity and assisting users with network access.

At Resio Technologies, I designed and maintained WordPress websites using AWS services, and managed Moodle platforms supporting over 50 concurrent users with 99.9% uptime. I also led projects from requirements gathering through deployment.

Experience

Work history, roles, and key accomplishments

IT Support / First Responder

Galaxy Backbone

May 2025 - Dec 2025 (7 months)

Resolved 87.8% of technical issues within 24 hours while supporting 4 MDAs with over 50 staff each. Supported LAN operations, basic networking tasks, and end-user troubleshooting, logging incidents and escalating complex issues.

IT Support LAN Operations Troubleshooting Incident Management Customer Support

Project Manager / Web Developer

Resio Technologies

Jan 2022 - May 2025 (3 years 4 months)

Designed, deployed, and maintained WordPress websites using AWS cloud services, ensuring scalability and performance. Managed Moodle LMS platforms supporting over 50 concurrent users with 99.9% uptime and led projects from requirements to deployment.

EC2 S3 Amazon Route 53 AWS IAM WordPress Moodle Linux Putty Vim FileZilla Project Management Cloud Computing

LAN Manager

Galaxy Backbone

Apr 2023 - Oct 2023 (6 months)

Managed over 100 routers and 500 LAN ports for Local Area Network infrastructure, ensuring optimal performance and connectivity. Diagnosed and resolved network connectivity issues, provided user support, and maintained records of configurations and incidents.

LAN Management Network Troubleshooting Router Configuration User Support Documentation