Okoinemen Praisejah

Served as frontline contact for branch walk-ins, calls, and digital channels, handling account enquiries, transaction issues, and service requests. Supported account opening, KYC documentation, and customer onboarding in line with CBN and internal compliance standards.

Handled 50–70 inbound and outbound patient calls daily, resolving inquiries on appointments, telehealth access, and billing. Maintained a 92%+ customer satisfaction rating and reduced repeat contact rate by 18% through first-contact resolutions.

Served as primary point of contact for parents and guardians, resolving 90% of inquiries on first contact. Improved call response speed by 25% through streamlined intake and better call routing practices.

Served as frontline support for daily walk-ins and calls, resolving inquiries and routing requests with a 98% accuracy rate. Managed 40+ customer correspondences monthly and reduced information-retrieval time by 30%.

Managed front-desk operations and reduced average customer wait times by 20% through efficient service flow management. Handled 15–25 daily inbound calls and resolved customer issues at the point of contact.

Grade: Distinction

Completed Higher National Diploma in Urban & Regional Planning with Distinction.

Completed Google Professional Certificate in Data Analysis.

Grade: Distinction

Completed Ordinary National Diploma in Urban & Regional Planning with Distinction.